Table of Contents

Preface v. Part I - Employee Assistance: An Overview 1. Employee Assistance Terms Defined 1. Historical Antecedents of EAPs 3. Social Betterment 3. Personnel Counseling 3. Occupational Mental Health 4. Industrial Alcoholism 5. Employee Assistance Programs 6. Why EAPs are Adopted 7. Union Reactions to Employee Assistance 8. Member Assistance 9. Summary 10. Part II - EAP Program Components and Implementation 11. Program Policy 11. EAP Sensitivity to Alcoholism 13. The CORE Technology of EAPs 14. Top Management Support 15. Program Management and Coordination 16. Supervisory Training 18. Peer Training 18. Employee Education 20. The Counseling Component 21. In-House Services 22. External Services 23. Community Resource Network 23. Union Support and Involvement 24. Summary 26. Part III - Issues in Program Development 27. Program Strategies and Their Effectiveness 27. Constructive Confrontation 28. Counseling 31. The Case for Balance 33. Corporate and Union Responsibilities 36. Provision of Services 36. Confidentiality 37. Third Party Payment 38. Summary 40. Part IV - Workers Compensation, Arbitration and EAPs 41. Workers Compensation Insurance 41. Physical-Mental Injuries 42. Mental - Physical Injuries 43. The Tort of Mental Distress 44. Alcohol and Workers' Compensation 45. Arbitration 46. Psychiatric Problems 47. Alcohol Problems 48. Drug Problems 51. EAPs and Employer Responsibilities 53. Part V - Program Evaluation and the Future of EAPs 55. Program Evaluation 55. Some Neglected Aspects of Program Evaluation 60. Future Studies 62. Integrating Research into Practice 63. The Crucial Balance: A Summary 63. EAP Strategies: Constructive Confrontation and Counseling 64. Program Adoption 64. Labor-Management Cooperation 64.