Attridge, Mark2021-03-152021-03-152007-07Attridge, M. (2007). Answering 10 Questions: EAP reports should answer 10 basic questions that drive purchaser expectations about the value of employee assistance services. Journal of Employee Assistance, 37(3), 27-30.http://hdl.handle.net/10713/14955Strategic discussion of best practices in collecting data, conducting analyses and presenting results of annual utilization for employer customers of employee assistance program services.Theme 1: Utilization. Theme 2: Outcomes. Theme 3: Business Value. Conclusion. References (29).en-USEAPutilization ratesclient reportingROIsurvey researchoutcomesproductivityorganizational healthEmployee assistance programsSatisfactionAbsenteeism (Labor)HealthRisk managementBenchmarking (Management)Rate of returnSurveys and QuestionnairesCost SavingsArticleNo