Attridge, MarkAmaral, Thomas M., 1952-Bjornson, TomGoplerud, Eric N.Herlihy, Patricia A.McPherson, Tracy L.Paul, RichRoutledge, SandraSharar, David A., 1961-Stephenson, DianeTeems, Lisa2014-05-072014-05-072009http://hdl.handle.net/10713/4006An EASNA special reportEXECUTIVE SUMMARY 8 INTRODUCTION 10 PART 1 – The Case for EAP for EAP 1.1 Why Are EAPs Needed? 11 1.2 What Are EAPs? 12 1.3 What Do EAPs Do? 12 1.4 How Many Organizations Provide EAPs? 13 1.5 How Effective Are EAPs? 14 1.6 What is the ROI for EAPs? 14 PART 2 – How to Select an EAP 2.1 Kinds of EAPs Services 16 2.2 EAP Delivery Models 18 2.3 Understanding Utilization 19 2.4 Pricing Options 20 2.5 The EAP “Core Technology” 23 2.6 Professionalism 24 2.7 EAP Network Affiliates 25 2.8 Selection Tools 26 2.9 Global EAP 27 PART 3 – How to Strengthen an EAP 3.1 Effective Implementation 29 3.2 EAP Business Value Model 31 FINAL COMMENT 35 APPENDICES A.1 Brief History of EAP, Work-Life and Wellness 36 A.2 Resources: Reports and Publications 38 A.3 Resources: Organizations and Weblinks 39 A.4 Sample RFP Questions 40 A.5 Sample Audit Questions 44 A.6 Glossary of Terms for EAP 47 REFERENCES 54en-USEAP providersEmployee Assistance Society of North AmericaEmployee assistance programsReport