Attridge, MarkMcDaniel, Jason C.2025-11-032025-11-032025-10-29Attridge, M., & McDaniel, J. C. (2025). Work/life services from an employee assistance program: Descriptive profile of 59,137 cases at AllOne Health 2020–2024 for legal, financial, convenience, childcare, eldercare, medical advocacy and wellness. Journal of Psychology and Behavioral Science, 13, 96–117. https://doi.org/10.15640/jpbs.v13p10https://archive.hshsl.umaryland.edu/handle/10713/24125Original research study published in peer-review journal. Descriptive data analysis profiling seven subtypes of work/life services at external EAP in US. Examined moderators of use of each service type by user age, year of use, use during COVID-19 pandemic and employer industry and size. Few moderators were identified. This is largest study ever done to describe and empirically analyze users of work/life services from an employee assistance provider.The paper provides an empirical profile of the utilization characteristics of 59,137 users of Work/Life services over a 5-year period. Employee assistance program (EAP) provider AllOne Health made available for study the archival data for users of consultation, resource, and referral services for employee work/life issues. The sample had 4,981 employers across 8 industries in the United States. Employer size varied from under 250 workers to over 2.8 million (median 3,075). User age averaged 43 years (range 20-70+). Results identified legal issues as the most common service used (51%) followed by financial issues (23%), personal life assistance (21%; split into convenience support 14%, childcare 4% and eldercare 3%), medical advocacy assistance (4%) and wellness coaching (2%). Only 9 of 35 exploratory tests found differences between levels of use of services with five context factors. Age had 5 results: Younger age clients used more financial, childcare and convenience services while older age clients used more legal and eldercare services. Year/pandemic period and employer factors had few differences. Limitations and implications for research are discussed. This is the largest study ever done to examine users of Work/Life services from EAPs.en-USAttribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/EAPmedical advocacy servicespersonal supporteldercarefinancialmedical assistancemedical assistancewellnessconveniencefinancialChild careEmployee assistance programsUnited StatesArticle