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Bridging the Credibility Gap: Aligning External DEI Commitments with Internal Workforce Equity Practices

Bandy, Holly
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2025
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Many organizations throughout the world have adopted public commitments to diversity, equity, and inclusion (DEI), yet a persistent gap remains between these outward-facing statements and the lived experiences of employees within their institutions. This disconnect is often referred to as the “credibility gap” and it can erode trust, reduce employee engagement, and diminish the effectiveness of DEI efforts. This capstone examines the root causes of that misalignment through an extensive literature review, as well as an exploration of historical, political, and organizational context regarding organizational misalignment. Then, a strategic framework to support the process of embedding internal equity practices with external DEI messaging is articulated and the proposed three-phase model, which includes (1) assessment and root cause analysis, (2) collaborative design of equity-centered interventions, and (3) implementation through shared accountability and continuous learning, is introduced. Further, two original tools are presented to help guide organizations through each phase. First, the Equity Minded Alignment Scorecard: a tool to shed light on an organization's misalignment. Followed by the DEI Credibility Gap Action Plan: a tool to help organizations create, pilot, and fully integrate credible and sustainable equity work. Ultimately, this project argues that credible and lasting DEI efforts must move beyond symbolic gestures and be embedded into the structures, systems, and daily operations of organizational life.

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Capstone manuscript for the School of Graduate Studies MS in Diversity, Equity, and Inclusion Leadership. Fall 2025 Instructor: Dr. Courtney Jones-Carney, DPA, MBA
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