EAP Utilization: Is Your Employee Assistance Program Really Working for Nurses and Staff?
LeBlanc, Julie
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Abstract
Today, nearly every organization offers some type of Employee Assistance Program (EAP) to its employees. But despite the widespread availability of resources, utilization rates remain incredibly low. Historically, employers have reported that only 4-5% of employees actually use their EAP services each year. But this lack of EAP use may actually say more about the services offered than the need they’re intended to address. In healthcare settings, hospital and health system leaders know their teams are struggling. Nurses, advanced practice providers (APPs), doctors, and frontline staff continue to work 55+ hours each week in dynamic, high-stress environments. Under these circumstances, the question isn’t whether your staff needs support. The question is: why aren’t they using the support that's available?
