The AI That Always Agrees With You Is Making You Worse
Wallace, Scott
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Abstract
There is a moment in therapy that no digital mental health AI tool has managed to replicate, and perhaps should not try to. It is the moment when the therapist says nothing. Five seconds pass, then ten, maybe fifteen. And in that quiet space, something often happens. The client says something they might never have said if the therapist had filled the gap with reassurance, empathy, or validation. Silence, used well, is where insight can emerge. In mental health therapy, silence is not an accident, it is a deliberate part of the work. Used well, silence creates a space where insight can emerge. A landmark study published this month in Science has now quantified how far the AI systems powering mental health apps have drifted from that moment of productive discomfort. And what it costs us when they do.
