There are many new options for addressing employee mental health, sometimes too many. Navigating the possibilities can be overwhelming and time-consuming for benefit advisers on behalf of their employer clients, not to mention frustrating if the final choice fails to deliver. The key to unlocking employee support lies in employee assistance programs. While EAPs have been around for decades, there has been a perception that utilization has been largely disappointing — leaving missed opportunities along the way. This may be true for free or bundled EAPs that have little to no promotion. However, top-tier programs have routinely seen 30% to 50% usage. Whether or not an EAP has a strong and significant reach, the question becomes, how do benefit professionals evaluate EAP options to ensure high-quality support? The National Behavioral Consortium, a nonprofit trade association of top-tier EAP firms, suggests 12 questions that can help provide meaningful answers.