The paper provides an empirical profile of the utilization characteristics of 59,137 users of Work/Life services over a 5-year period. Employee assistance program (EAP) provider AllOne Health made available for study the archival data for users of consultation, resource, and referral services for employee work/life issues. The sample had 4,981 employers across 8 industries in the United States. Employer size varied from under 250 workers to over 2.8 million (median 3,075). User age averaged 43 years (range 20-70+). Results identified legal issues as the most common service used (51%) followed by financial issues (23%), personal life assistance (21%; split into convenience support 14%, childcare 4% and eldercare 3%), medical advocacy assistance (4%) and wellness coaching (2%). Only 9 of 35 exploratory tests found differences between levels of use of services with five context factors. Age had 5 results: Younger age clients used more financial, childcare and convenience services while older age clients used more legal and eldercare services. Year/pandemic period and employer factors had few differences. Limitations and implications for research are discussed. This is the largest study ever done to examine users of Work/Life services from EAPs.