Best Practices in Customer Reporting to Demonstrate Value and Impact for EAP Services
AbstractA 90-minute invited presentation on applied best practices for external providers of EAP services. Focus on three areas: Classic conceptual model for customer reporting on EAP value; What should be In customer reporting in current business marketplace; and New trends for EAP in behavioral health risk management.
Table of ContentsPart 1 – Customer Reporting on EAP Value: Attridge's 10 Classic Questions from article in 2007; Part 2 – Current EAP Market Opportunities: What Should Be In Customer Reporting 2018 (findings from Evolution of EAP industry survey); Part 3 – Go Big on Impact - Behavioral Health Risk Management Model for EAP Expanded Role Organizational Health (including new survey data from 14 members of Workplace Collaborative vs. Norms for External EAP vendors).
DescriptionInvited webinar presentation for members of the EAP Workplace Collaborative in US.
CitationAttridge, M. (2019, March). Best practices in customer reporting to demonstrate value and impact for EAP services. Presented at the EAP Workplace Collaborative members-only Spring meeting. Webinar.
SponsorsEAP Workplace Collaborative
Rights/TermsCopyright to Mark Attridge of Attridge Consulting, Inc.
Workplace Outcome Suite (WOS)
Workplace Collaborative for EAPs
behavioral health risk management
Employee assistance programs
Surveys and Questionnaires