Demonstrating Value: Measuring Outcome & Mitigating Risk: FOH EAP Study Utilizing the Workplace Outcome Suite
Date
2018-12Journal
International Journal of Health & ProductivityPublisher
Institute for Health and Productivity ManagementType
ArticleMetadata
Show full item recordOther Titles
Demonstrating Value: Measuring Outcome and Mitigating Risk: FOH EAP Study Utilizing the Workplace Outcome SuiteAbstract
Despite the popularity and prevalence of Employee Assistance Programs (EAPs), and the historical emphasis on how EAP can improve work performance, there has been very little rigorous evaluation of the workplace effects of EAP counseling. The aim of this Federal Occupational Health (FOH) outcome study was to examine if and to what degree EAP counseling is associated with improved workplace effectiveness with this particular population. Federal Occupational Health (FOH) is the largest provider of occupational health services in the Federal Government, serving more than 360 federal agencies and reaching 1.8 million federal employees. FOH began providing Employee Assistance Program (EAP) services in 1980 and is Health and Human Services’ recognized expert in this key area of employee health programs, delivering specialized EAP services exclusively to over 905,624 federal employees. In 2004 Selvick, Stephenson, Plaza and Sugden published one of the few studies that demonstrated statistically and practically significant outcomes from the FOH’s EAP. Their work showed significant improvement from pre- to post-EAP intervention on measures of productivity; work and social relationships; perceived health status; attendance and tardiness; and global assessment of functioning. In an effort to revitalize the findings with more current outcomes, FOH engaged an industry gold standard tool, the Workplace Outcome Suite (WOS). This measurement tool consists of a 5-item measure, that has been psychometrically tested and is also easy to administer telephonically. It consists of five scales that measures absenteeism, presenteeism, work engagement, life satisfaction, and workplace distress. In October of 2015 FOH began to collect data on specific outcomes for clients who accessed the EAP. This study reports findings from 2016 and 2017 data that indicates a significant decrease in absenteeism and workplace distress as well as increases in life satisfaction and workplace presenteeism.Citation
Mintzer, J., Morrow, V. Y., Back Tamburo, M., Sharar, D., & Herlihy, P. (2018). Demonstrating value: measuring outcome & mitigating risk: FOH EAP study utilizing the Workplace Outcome Suite. International Journal of Health & Productivity, 10(2): 28-34.Keyword
workplace outcomesmeasurement tools
Workplace Outcome Suite (WOS)
Federal Occupational Health
Employee assistance programs
Identifier to cite or link to this item
http://hdl.handle.net/10713/8963Related items
Showing items related by title, author, creator and subject.
-
Longitudinal Outcomes of the Face to Face EAP Counseling Services in Greece on Workplace Outcome Suite (WOS): Hellas EAP 2016This presentation shares the research results of employee users of face-to-face counseling provided by Hellas EAP in Greece during the year 2016. Data from 110 cases was compared at before counseling and after a longitudinal follow-up (about 3 months). The five components of the Workplace Outcome Suite (WOS) for EAPs were analyzed for change over time. Significant improvements were obtained on all five outcomes. The greatest degree of change was found for employee presenteeism. These results for the EAP in Greece are comparable with other worldwide benchmark data for the WOS. When the average improvements in employee absenteeism hours and level of work presenteeism were combined, the amount of lost productive time per month per employee was reduced from 8.9 days to 4.4 days. A new analysis method examined the change in the percentage of cases who were at the "Problem Level" on each of the WOS measures. All five measures also showed significant reductions in the number of cases at a problem level from before to after use of the counseling.
-
Measuring Outcomes and Mitigating Risk with the Workplace Outcome Suite in the Federal WorkplaceFederal Occupational Health (FOH) is the largest provider of occupational health services in the Federal Government, serving more than 360 federal agencies and reaching 1.8 million federal employees. FOH began providing Employee Assistance Program (EAP) services in 1980, and is Health and Human Services’ recognized expert in this key area of employee health programs, delivering specialized EAP services exclusively to over 905,624 federal employees. More than ten years ago, we integrated our EAP with our WorkLife program and many of the Agencies we serve are accustomed to our integrated set of resources. FOH has a rich history of working to advance the knowledge of the EAP field, and was an early supporter of measuring program outcomes. Selvick, Stephenson, Plaza and Sugden (2004) published one of the few studies that demonstrate statistically and practically signifcant outcomes from the FOH EAP. Their work showed significant improvement from pre- to post- EAP intervention on measures of productivity; work and social relationships; perceived health status; attendance and tardiness; and global assessment of functioning. In an effort to revitalize the findings with more current outcomes, FOH engaged an industry gold-standard tool, the Workplace Outcome Suite (WOS). A 5-item measure, this tool is psychometrically tested and easy to administer telephonically during the intake proces. It consists of 5 scales that measure absenteeism, presenteeism, work engagement, life satisfaction, and workplace distress, In October of 2015 FOH began to collect data on specific outcomes for clients who accessed the EAP.
-
Evaluating Outcomes for At-risk Families Participating in The Family Tree’s Positive Parenting Program: A Retrospective Study - Part II: Long Term Outcomes, Summary and ConclusionsThe Family Tree is Maryland’s largest private non-profit agency dedicated to strengthening families to prevent child abuse and neglect. As part of this effort, The Family Tree provides a group-based parenting skills training program targeting high-risk families, many who had an indicated report of child maltreatment. The evaluation utilized administrative data to 1) describe the characteristics of the high-risk families who participated in the group-based parent skills training program (PPP) in Baltimore City over a six year period (2002 to 2007); 2) evaluate the intermediate outcomes for families completing the program, including parenting knowledge and attitudes and self esteem; and 3) evaluate the longer-term outcomes including child safety, stability, and permanency for families who participated in the program, comparing those who completed the program with those who started but did not complete the program. The Final Report, or Part II of this evaluation presents the Long Term Outcomes, Summary and Conclusions. Results are also described in an Interim Report, and a summary PowerPoint presentation: The Positive Parenting Program - Exploration of the Impact of PPP on Intermediate and Long‐term Outcomes.
