• Child welfare accountability: evaluating quality assurance processes in Maryland.

      Kaye, Sarah; DePanfilis, Diane (2007-12)
      Executive Summary: The Child Welfare Accountability Act of 2006 increased legislative oversight of the Maryland Quality Assurance processes in child welfare. The Act also provides a framework for the Department of Human Resources (DHR) to partner with the University of Maryland School of Social Work (UMB/SSW) to develop the Maryland Quality Assurance (QA) Collaborative. The purpose of the Collaborative is to evaluate quality assurance processes and make recommendations for improvement. As required by 5-1309(B), this annual report presents 1) an evaluation of existing quality assurance policies and practices and 2) recommendations on how to improve quality assurance processes in child welfare. A separate companion report, "Child Welfare Accountability: Annual Report on Maryland Performance Indicators," describes Maryland's performance on performance indicators outlined by the Child Welfare Accountability Act. This report was compiled by faculty and staff at the University of Maryland School of Social Work's Ruth H. Young Center for Families & Children in partnership with staff at the Department of Human Resources, Social Service Administration. Drs. Diane DePanfilis and Sarah Kaye Faraldi managed the Child Welfare Accountability project and writing of this report. Anna Hayward and Gillian Gregory participated in the design and implementation of the Quality Assurance process evaluation and led the redesign of the supervisory review instrument. Cathy Mol, Carnitra White, and David Ayer guided the activities of the Quality Assurance Collaborative. The Quality Assurance team of the Social Services Administration includes Gloria Valentine, Shirley Brown, Jospehine Lambert, Dee Ritterpusch, Elizabeth Mitchell Stemley, and Jewel Wilson.
    • Quality Assurance Processes in Maryland Child Welfare. 3rd Annual Child Welfare Accountability Report

      DePanfilis, Diane; Esaki, Nina; Gregory, Gillian, M.S.W.; Hayward, R. Anna; Shaw, Terry V. (2009-12)
      Executive Summary: The goal of the projects encompassed in the Child Welfare Accountability Act is to improve the efficiency and effectiveness of child welfare services in Maryland. The Maryland Quality Assurance (QA) unit does this through the evaluation of quality assurance processes and system implementation processes in Maryland child welfare. Although Maryland has mechanisms in place to successfully achieve objectives of a comprehensive Quality Assurance system, it has yet to realize its full potential for identifying strengths and needs and providing a framework for meaningful program and systems improvement. Acknowledgements: This report was compiled by faculty and staff at the University of Maryland, School of Social Work's Ruth H. Young Center for Families & Children (RYC) in partnership with staff at the Department of Human Resources, Social Service Administration (DHR/SSA). Diane DePanfilis, Sarah Kaye, and Terry V. Shaw managed the interagency agreement for the Quality Assurance process. Gillian Gregory led the Local Supervisory Review process and Foster Parent Survey. Anna Hayward oversaw the Family Centered Practice evaluation component. Nina Esaki assisted with the preparation of this report. Carnitra White, Richard Larson, David Ayer and Linda Carter at DHR/SSA guided the activities related to the Quality Assurance process. The Quality Assurance unit at DHR/SSA includes Linda Carter, Shirley Brown, Josephine Lambert, Dee Ritterpusch, and Jewel Wilson. A separate companion report, "Maryland Child Welfare Performance Indicators: 3rd Annual Child Welfare Accountability Report," describes Maryland's performance on the outcome and performance measures outlined by the Child Welfare Accountability Act.
    • Quality Assurance Processes in Maryland Child Welfare. 4th Annual Child Welfare Accountability Report

      Ahn, Haksoon; Esaki, Nina; Gregory, Gillian, M.S.W.; Melz, Heidi; O'Connor, Julia, M.S.W.; Shaw, Terry V. (2010-12)
      Executive Summary: The Child Welfare Accountability Act of 2006 (Maryland Family Law, Section 1301-1311 inclusive) specified the development and implemntation of a proces to measure the efficiency and effectiveness of child welfare services in Maryland that addresses the safety, permanency and well-being of children in the care and custody [of] the Maryland Department of Human Resources/the Local Departments of Social Services. The Quality Assurance Process in Maryland Child Welfare does this through the evaluation of quality assurance and system implementation processes in Maryland's child welfare system. The state of Maryland made great strides in 2010 towards achieving the development of an integrated, comprehensive Quality Assurance system. Acknowledgements: This report was compiled by faculty and staff at the University of Maryland, School of Social Work's Ruth H. Young Center for Families & Children (RYC) in partnership with staff at the Department of Human Resources, Social Service Administration (DHR/SSA). Terry V. Shaw, Nina Esaki, Haksoon Ahn, and Diane DePanfilis co-managed the interagency agreement for the Quality Assurance process. Gillian Gregory and Julia O'Connor led the Local Supervisory Review process and Foster Parent Survey. Heidi Melz oversaw the Family Centered Practice evaluation component. Carnitra White, Richard Larson, David Ayer and Linda Carter at DHR/SSA guided the activities related to the Quality Assurance process. The Quality Assurance unit at DHR/SSA includes Linda Carter, Josephine Lambert, and Jewel Wilson-Crawford. A separate companion report, "Maryland Child Welfare performance Indicators: 4th Annual Child Welfare Accountability Report," describes Maryland's performance on the outcome and performance measures outlined by the Child Welfare Accountability Act.
    • Quality Assurance Processes in Maryland Child Welfare. 5th Annual Child Welfare Accountability Report

      Ahn, Haksoon; O'Connor, Julia, M.S.W.; Reiman, Sarah; Shaw, Terry V. (2011-12)
      Executive Summary: The Child Welfare Accountability Act of 2006 (Maryland Family Law, Section 1301-1311 inclusive) specified the development and implementation of a process to measure the efficiency and effectiveness of child welfare services in Maryland that addresses the safety, permanency and well-being of children in the care and custody of the state. The Quality Assurance Process in Maryland Child Welfare process does this through the evaluation of quality assurance, quality improvement and system implementation processes in Maryland's child welfare system. The state of Maryland continues to improve their ability to effectively monitor and improve services and service delivery throughout the state and has moved closer to the development of an integrated, comprehensive Quality Assurance system. Acknowledgement: This report was compiled by faculty and staff at the University of Maryland, School of Social Work's Ruth H. Young Center for Families & Children (RYC) in partnership with staff at the Department of Human Resources, Social Service Administration (DHR/SSA). A separate companion report, "Maryland Child Welfare Performance Indicators: 5th Annual Child Welfare Accountability Report," describes Maryland's performance on the outcome and performance measures outlined by the Child Welfare Accountability Act.