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dc.contributor.authorDeLapp, Gregory P.
dc.contributor.authorSharar, David A., 1961-
dc.contributor.authorAttridge, Mark
dc.date.accessioned2017-10-24T13:55:53Z
dc.date.available2017-10-24T13:55:53Z
dc.date.issued2017-10-04
dc.identifier.citationDeLapp, G., Sharar, D., & Attridge, M. (2017, October). Workplace Impact of EAP: WOS-5 Benchmark Results from 16,000+ Cases & Tests of Moderator Factors. Presented at the annual meeting of the World Conference of the Employee Assistance Professionals Association (EAPA), Los Angeles, CA.en_US
dc.identifier.urihttp://hdl.handle.net/10713/7231
dc.descriptionSlides of presentation at the 2017 World Conference of the Employee Assistance Professionals Association, Los Angeles, CA.en_US
dc.description.abstractThis is an essential session for EA professionals tasked with demonstrating EAP outcomes. Current “pooled” data from over 16,000 individual counseling cases from many different EAP internal programs and vendors all using the Workplace Outcome Suite (WOS) is presented on the workplace impact of EAP services. This session highlights the significance using the same “yard stick” when collecting outcome data across the EA profession. Global benchmarks for improvement in outcomes from before to 3 months after EAP use are compared between the five WOS scales – with the greatest impact found for work presenteeism and overall life satisfaction. Each WOS measure was also tested for differences in the rate of improvement among six factors (age, gender, referral, presenting issue, industry, and EAP delivery model). Results were very similar for these moderating variables, indicating the general effectiveness of EAP counseling regardless of contextual factors. Best practices are shared for Pre Post data collection, conducting simple statistical analyses, and meaningful reporting of results to customers – including a new change in “problem status” approach for the WOS-5. Presenteeism and absenteeism outcomes can be monetized to show the business value of EAP services (ROI) in restoring worker productivity.en_US
dc.description.sponsorshipChestnut Global Partners and Employee Assistance Professionals Association (EAPA)en_US
dc.description.tableofcontents1) Why Outcomes Are Important to the EAP Profession and to EAPA & Industry Profile of EAP Use from WOS Research (DeLapp). 2) Updated Benchmarks for WOS-5 Outcomes & New Reporting Method for Results (Sharar). 3) Consistency of WOS Outcomes Across Moderator Factors & Future Directions in EAP Outcomes Research (Attridge)en_US
dc.description.urihttp://www.eapassn.org/Portals/11/Docs/WOS/WOS_AnnualReportFinal2017.pdf?ver=2017-09-15-173501-900en_US
dc.language.isoen_USen_US
dc.subjectEAPen_US
dc.subjectWorkplace Outcome Suite (WOS)en_US
dc.subjectworkplace outcomesen_US
dc.subjectpresenteeismen_US
dc.subjectwork distressen_US
dc.subjectlife satisfactionen_US
dc.subjectproductivityen_US
dc.subjectROIen_US
dc.subject.lcshEmployee assistance programsen_US
dc.subject.lcshAbsenteeism (Labor)en_US
dc.subject.lcshWork environmenten_US
dc.subject.lcshRate of returnen_US
dc.subject.lcshResearchen_US
dc.subject.meshWork Engagementen_US
dc.titleWorkplace Impact of EAP: WOS-5 Benchmark Results from 16,000+ Cases & Tests of Moderator Factorsen_US
dc.typeConference/Congressen_US
dc.identifier.ispublishedNoen_US
dc.description.urinameWOS 2017 Annual Report: Comparing Improvement After EAP Counseling for Different Outcomesen_US
refterms.dateFOA2019-02-19T18:31:25Z


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