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    Workplace Impact of EAP: WOS-5 Benchmark Results from 16,000+ Cases & Tests of Moderator Factors

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    WOS 2017 for EAPA LosAngeles ...
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    Author
    DeLapp, Gregory P.
    Sharar, David A., 1961-
    Attridge, Mark
    Date
    2017-10-04
    Type
    Conference/Congress
    
    Metadata
    Show full item record
    See at
    http://www.eapassn.org/Portals/11/Docs/WOS/WOS_AnnualReportFinal2017.pdf?ver=2017-09-15-173501-900
    Abstract
    This is an essential session for EA professionals tasked with demonstrating EAP outcomes. Current “pooled” data from over 16,000 individual counseling cases from many different EAP internal programs and vendors all using the Workplace Outcome Suite (WOS) is presented on the workplace impact of EAP services. This session highlights the significance using the same “yard stick” when collecting outcome data across the EA profession. Global benchmarks for improvement in outcomes from before to 3 months after EAP use are compared between the five WOS scales – with the greatest impact found for work presenteeism and overall life satisfaction. Each WOS measure was also tested for differences in the rate of improvement among six factors (age, gender, referral, presenting issue, industry, and EAP delivery model). Results were very similar for these moderating variables, indicating the general effectiveness of EAP counseling regardless of contextual factors. Best practices are shared for Pre Post data collection, conducting simple statistical analyses, and meaningful reporting of results to customers – including a new change in “problem status” approach for the WOS-5. Presenteeism and absenteeism outcomes can be monetized to show the business value of EAP services (ROI) in restoring worker productivity.
    Table of Contents
    1) Why Outcomes Are Important to the EAP Profession and to EAPA & Industry Profile of EAP Use from WOS Research (DeLapp). 2) Updated Benchmarks for WOS-5 Outcomes & New Reporting Method for Results (Sharar). 3) Consistency of WOS Outcomes Across Moderator Factors & Future Directions in EAP Outcomes Research (Attridge)
    Description
    Slides of presentation at the 2017 World Conference of the Employee Assistance Professionals Association, Los Angeles, CA.
    Citation
    DeLapp, G., Sharar, D., & Attridge, M. (2017, October). Workplace Impact of EAP: WOS-5 Benchmark Results from 16,000+ Cases & Tests of Moderator Factors. Presented at the annual meeting of the World Conference of the Employee Assistance Professionals Association (EAPA), Los Angeles, CA.
    Sponsors
    Chestnut Global Partners and Employee Assistance Professionals Association (EAPA)
    Keyword
    EAP
    Workplace Outcome Suite (WOS)
    workplace outcomes
    presenteeism
    work distress
    life satisfaction
    productivity
    ROI
    Employee assistance programs
    Absenteeism (Labor)
    Work environment
    Rate of return
    Research
    Work Engagement
    Show allShow less
    Identifier to cite or link to this item
    http://hdl.handle.net/10713/7231
    Collections
    Employee Assistance Archive School of Social Work

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