Measuring Outcomes and Mitigating Risk with the Workplace Outcome Suite in the Federal Workplace
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Other TitlesFederal Occupational Health, Program Support Center Behavioral Health Services Employee Assistance and WorkLife Programs White Paper on Outcomes from FOH EAP Utilizing the Workplace Outcome Suite
AbstractFederal Occupational Health (FOH) is the largest provider of occupational health services in the Federal Government, serving more than 360 federal agencies and reaching 1.8 million federal employees. FOH began providing Employee Assistance Program (EAP) services in 1980, and is Health and Human Services’ recognized expert in this key area of employee health programs, delivering specialized EAP services exclusively to over 905,624 federal employees. More than ten years ago, we integrated our EAP with our WorkLife program and many of the Agencies we serve are accustomed to our integrated set of resources. FOH has a rich history of working to advance the knowledge of the EAP field, and was an early supporter of measuring program outcomes. Selvick, Stephenson, Plaza and Sugden (2004) published one of the few studies that demonstrate statistically and practically signifcant outcomes from the FOH EAP. Their work showed significant improvement from pre- to post- EAP intervention on measures of productivity; work and social relationships; perceived health status; attendance and tardiness; and global assessment of functioning. In an effort to revitalize the findings with more current outcomes, FOH engaged an industry gold-standard tool, the Workplace Outcome Suite (WOS). A 5-item measure, this tool is psychometrically tested and easy to administer telephonically during the intake proces. It consists of 5 scales that measure absenteeism, presenteeism, work engagement, life satisfaction, and workplace distress, In October of 2015 FOH began to collect data on specific outcomes for clients who accessed the EAP.
DescriptionWhite Paper on Research Project
SponsorsFederal Occupational Health
KeywordFederal Occupational Health
Workplace Outcome Suite (WOS)
United States. Health Resources and Services Administration. Division of Federal Occupational Health
Employee assistance programs
Identifier to cite or link to this itemhttp://hdl.handle.net/10713/6658
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- Creative Commons
Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc-nd/4.0/
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Longitudinal Outcomes of the Face to Face EAP Counseling Services in Greece on Workplace Outcome Suite (WOS): Hellas EAP 2016Mazouropoulou, Christina; Attridge, Mark (2017-05-17)This presentation shares the research results of employee users of face-to-face counseling provided by Hellas EAP in Greece during the year 2016. Data from 110 cases was compared at before counseling and after a longitudinal follow-up (about 3 months). The five components of the Workplace Outcome Suite (WOS) for EAPs were analyzed for change over time. Significant improvements were obtained on all five outcomes. The greatest degree of change was found for employee presenteeism. These results for the EAP in Greece are comparable with other worldwide benchmark data for the WOS. When the average improvements in employee absenteeism hours and level of work presenteeism were combined, the amount of lost productive time per month per employee was reduced from 8.9 days to 4.4 days. A new analysis method examined the change in the percentage of cases who were at the "Problem Level" on each of the WOS measures. All five measures also showed significant reductions in the number of cases at a problem level from before to after use of the counseling.
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