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dc.contributor.authorVeder, Barb
dc.contributor.authorTorino, Stephanie
dc.contributor.authorBeaudoin, Kelly
dc.contributor.authorZhao, Mark
dc.identifier.citationVeder, B., Torino, S., Beaudoin, K., & Zhao, M. (2012). Attracting new EAP users through online text-based chat services. EASNA Research Notes, 3(2), 1-5.en_US
dc.descriptionMain Research Articleen_US
dc.description.abstractWith individuals’ increasing comfort with technology, and demand to access services when and how they choose, many services including clinical ones are moving online. As individuals adapt to an ever-changing world, they expect their service providers to also keep pace with these changes. This report examines the impact of First Chat, a secure, synchronous, live counselling chat tool used to provide clients with immediate clinical support in an EAP setting. First Chat is a solution- focused, clinical consultation that helps a client address issues of immediate concern under the guidance of a trained clinical counsellor. Our staff collected data from a sample of 407 chats taken from the period of December 5, 2011 to January 31, 2012. We also measured the level of client satisfaction on post-chat surveys collected from 95 randomly-selected chats. In addition, client age and sex were then compared against normative utilization data from the suite of Shepell·fgi EAP support services for 2011.en_US
dc.publisherEmployee Assistance Society of North Americaen_US
dc.relation.ispartofseriesEASNA Research Notes;Volume 3 - Number 2
dc.subjectOnline text-based chat servicesen_US
dc.subjectFirst Chaten_US
dc.subjectsynchronous online consultationen_US
dc.subjectlive chaten_US
dc.subjectclinical consultationen_US
dc.subject.lcshEmployee assistance programsen_US
dc.titleAttracting New EAP Users Through Online Text-Based Chat Servicesen_US
dc.description.urinameFull Texten_US

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