Utilization of EAP Services
Date
2009-12Publisher
Employee Assistance Society of North AmericaPeer Reviewed
Members of EASNA Knowledge Transfer & Research CommitteeType
ReportMetadata
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Chapter 5 - Selecting and Strengthening Employee Assistance Programs: A Purchaser's GuideAbstract
This Research Note reviews the issues concerning different ways of how to measure the use of employee assistance program services and which utilization rates are most useful for understanding the effectiveness of the program. They key metrics for utilization to consider include the clinical case rate, the all people use rate and the all activity use rate.Table of Contents
0. What Are EAPs? 1. Understanding Utilization. Sample Utilization Reports. Three Key Utilization Metrics. 2. Conclusion. 3. References (8 citations)Description
Journal style brief report (3 pages)Citation
Attridge, M., Amaral, T., Bjornson, T., Goplerud, E., Herlihy, P., McPherson, T., Paul R., Routledge, S., Sharar, D., Stephenson, D., & Teems, L. (2009). Utilization of EAP services. EASNA Research Notes, 1(5), 1-3. Available online from http://www.easna.orgSeries/Report No.
EASNA Research Notes;Volume 1 - Number 5Sponsors
Employee Assistance Society of North AmericaIdentifier to cite or link to this item
http://hdl.handle.net/10713/5137The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc-nd/4.0/