Amaral, Thomas M., 1952-
Goplerud, Eric N.
Herlihy, Patricia A.
McPherson, Tracy L.
Sharar, David A., 1961-
EASNA Knowledge Transfer & Research Committee
PublisherEmployee Assistance Society of North America
Peer ReviewedMembers of EASNA Knowledge Transfer & Research Committee
MetadataShow full item record
Other TitlesChapter 5 - Selecting and Strengthening Employee Assistance Programs: A Purchaser's Guide
AbstractThis Research Note reviews the issues concerning different ways of how to measure the use of employee assistance program services and which utilization rates are most useful for understanding the effectiveness of the program. They key metrics for utilization to consider include the clinical case rate, the all people use rate and the all activity use rate.
Table of Contents0. What Are EAPs? 1. Understanding Utilization. Sample Utilization Reports. Three Key Utilization Metrics. 2. Conclusion. 3. References (8 citations)
DescriptionJournal style brief report (3 pages)
CitationAttridge, M., Amaral, T., Bjornson, T., Goplerud, E., Herlihy, P., McPherson, T., Paul R., Routledge, S., Sharar, D., Stephenson, D., & Teems, L. (2009). Utilization of EAP services. EASNA Research Notes, 1(5), 1-3. Available online from http://www.easna.org
Series/Report No.EASNA Research Notes;Volume 1 - Number 5
SponsorsEmployee Assistance Society of North America
Identifier to cite or link to this itemhttp://hdl.handle.net/10713/5137
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Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc-nd/4.0/