EAP Services, Programs and Delivery Channels
Date
2009-11Publisher
Employee Assistance Society of North AmericaPeer Reviewed
Members of EASNA Knowledge Transfer & Research CommitteeType
ReportMetadata
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Chapter 4 - Selecting and Strengthening Employee Assistance Programs: A Purchaser's GuideAbstract
This Research Note reviews the major types of services that are provided by employee assistance programs (Individual, Managerial, Organizational and Administrative), the different kinds of service delivery models that are possible (Internal, External, Blended and “Free”), and the different communication channels used to provide EAP services (In-person, telephone and Internet).Table of Contents
0. What Are EAPs? 1. Types of EAP Services. 2. EAP Program Models. 3. EAP Delivery Channels. 4. Conclusions. 5. References (13 citations)Description
Journal style brief report (6 pages)Citation
Attridge, M., Amaral, T., Bjornson, T., Goplerud, E., Herlihy, P., McPherson, T., Paul R., Routledge, S., Sharar, D., Stephenson, D., & Teems, L. (2009). EAP services, programs and delivery channels. EASNA Research Notes, 1(4), 1-6. Available online from http://www.easna.orgSeries/Report No.
EASNA Research Notes;Volume 1 - Number 4Sponsors
Employee Assistance Society of North AmericaKeyword
EAPworkplace
financial assistance
legal assistance
managers
assessment
face-to-face
telephonic EAP
Employee assistance programs
Organization
Counseling
Training
Crisis management
Work environment
Internet
Identifier to cite or link to this item
http://hdl.handle.net/10713/5097The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc-nd/4.0/