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dc.contributor.authorTurner, Sandra P.
dc.contributor.authorWeiner, Michael, L.M.S.W.
dc.contributor.authorKeegan, Kate
dc.date.accessioned2015-11-11T20:11:56Z
dc.date.available2015-11-11T20:11:56Z
dc.date.issued2005
dc.identifier.urihttp://hdl.handle.net/10713/4883
dc.descriptionBook Chapter in the "The Integration of Employee Assistance, Work/Life and Wellness Services" - describes EY/Assists Hybrid approach to providing EAP services.en_US
dc.description.abstractEAP and work/life services have distinct, rich histories of developing and delivering workplace-based programs for employees and their dependents. They have different professional staff, technologies, scopes of service, operations and methods of program evaluation. But they reach out to the same clients (organization, individuals and families) with problem-solving skills and solutions, resulting in a positive impact on workplace productivity, recruitment and retention. These two services have the potential for great compatibility and synergy, if directed by a host employer to pursue common goals in an integrated fashion. There are various ways for an employer to provide integrated EAP and work/life resource and referral services for its employees. This case study argues for contracting with two specialized vendors, EAP and work/life, and shows how the employer collaborates with them to create a multifaceted program that has a single point of access and seamless, integrated service. This article provides the rationale for such a model of integration, a graphic depiction of this model, and an analysis of the successes and challenges of the close working relationship required by this model. Speculation about the how the model will adopt future innovations is suggested as well.en_US
dc.language.isoen_USen_US
dc.publisherTaylor and Francisen_US
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectEY/Assisten_US
dc.subjectinternal EAPen_US
dc.subjectexternal EAP vendorsen_US
dc.subjectsingle source solutionen_US
dc.subject.lcshEmployee assistance programsen_US
dc.subject.lcshWork-life balance
dc.titleErnst & Young Assist: How Internal and External Services Created a "Single Source Solution"en_US
dc.typeBook chapteren_US
dc.description.versionPaul Maiden - Dean at University of Southern Californiaen_US
dc.identifier.ispublishedNoen_US
dc.description.urinameFull Texten_US
refterms.dateFOA2019-02-20T23:24:51Z


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