Reference at your fingertips: fusing new technology with point of contact service
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AbstractHealth Sciences and Human Services Library, University of Maryland, Baltimore Reference and IT Departments developed a software program dubbed "QuickHelp" that alerts Reference personnel when a patron needs help at his or her computer station.
DescriptionThis poster was presented at the Medical Library Association (MLA) Annual Meeting on May 15-20, 2009.
point of need service
Reference services (Libraries)
University of Maryland, Baltimore. Health Sciences and Human Services Library
Identifier to cite or link to this itemhttp://hdl.handle.net/10713/4723
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