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    A review of EAP evaluation in the 1990s

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    A Review of EAP Evaluation in ...
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    2 - Needs Assessment.pdf
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    3 - Case Study.pdf
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    4 - Cost-Benefit reports.pdf
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    5 - Client Satisfaction.pdf
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    6 - Process Evaluation.pdf
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    Author
    Csiernik, Rick
    Date
    2005-06-02
    Publisher
    Journal of Employee Assistance and Workplace Behavioral Health,
    Type
    Article
    
    Metadata
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    Abstract
    A review of the literature found 39 published EAP evaluations during the 1990s: four examining needs assessments, 12 case studies, nine cost-benefit analyses, five on client satisfaction along with nine process evaluations. The majority of evaluations were produced by organizations with internal EAPs located in the United States though there were 12 conducted by organizations employing external service providers and also a few from other nations, notably Canada, the United Kingdom and Australia, found in the review. A variety of methodologies from key informant interviews to formal controlled experiments were used in the 39 evaluations employing both quantitative and qualitative data collection methods and from one to five distinct data sources. While this indicates a growing robustness in EAP evaluation and the ongoing awareness of the importance of conducting and publishing evaluations, it also underscores the lack of uniformity in systematically examining this dynamic practice area.
    Citation
    Csiernik, R. (2005). A review of EAP evaluation in the 1990s. Journal of Employee Assistance and Workplace Behavioral Health, 19(4), 21- 37.
    Keyword
    process evaluation
    client satisfaction
    Case studies
    Employee assistance programs--Evaluation
    Needs assessment
    Cost-Benefit Analysis
    Identifier to cite or link to this item
    http://hdl.handle.net/10713/4534
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    Employee Assistance Archive School of Social Work

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