The Use of Telephone and On Line Technology in Assessment, Counseling, and Therapy
Abstract
...The telephone and video have become common tools in providing services in the fields of medicine, counseling, and Employee Assistance. With this new technology, ethical questions arise, as well as regulatory and professional issues. A few of the professional organizations have done preliminary work in standards to regulate their members' utilization of the telephone and other technologies. An exploration of the literature gives the reader a panoramic view of the history and the trends of the new technology of telephonics.Citation
Masi, D.A. & Freedman, M. (2001). The use of telephone and on line technology in assessment, counseling, and therapy. Employee Assistance Quarterly, 16(3), 49-63.Keyword
telephone counselingonline counseling
telephonics
counseling technology
video counseling
literature review
Identifier to cite or link to this item
http://hdl.handle.net/10713/4448Related items
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Telephone Counseling in Employee Assistance Programs: Is It Effective? Is It Legal?The emergence of telephone counseling in EAPs raises compelling and complex questions for Human Resources and Compensation and Benefits professionals who oversee these programs or evaluate providers. This article will provide readers with valuable background and insight on evaluating the effectiveness of telephonic EAP services and understanding the legal issues surrounding the licensure of the individuals providing these services.
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