The Use of Telephone and On Line Technology in Assessment, Counseling, and Therapy
Abstract
...The telephone and video have become common tools in providing services in the fields of medicine, counseling, and Employee Assistance. With this new technology, ethical questions arise, as well as regulatory and professional issues. A few of the professional organizations have done preliminary work in standards to regulate their members' utilization of the telephone and other technologies. An exploration of the literature gives the reader a panoramic view of the history and the trends of the new technology of telephonics.Citation
Masi, D.A. & Freedman, M. (2001). The use of telephone and on line technology in assessment, counseling, and therapy. Employee Assistance Quarterly, 16(3), 49-63.Keyword
telephone counselingonline counseling
telephonics
counseling technology
video counseling
literature review
Identifier to cite or link to this item
http://hdl.handle.net/10713/4448Related items
Showing items related by title, author, creator and subject.
-
Employee Counseling Services Evaluation System: Design, Issues and ConclusionsEmployee Counseling Services (ECS) programs have emerged as an effective method for dealing with employees whose job performance has deteriorated due to personal problems such as alcoholism or drug abuse. It is estimated that 18% of any work force is effected by such problems at any given time an that these employees cost industry billions of dollars annually in lost productivity, abuse of sick leave, etc. One of the critical concerns of this emerging field is the need for comprehensive evaluation that can demonstrate the cost-effectiveness and cost-benefits of ECS programs. This paper will describe the model Federal ECS developed at the U.S. Department of Health and Human Services as well as the components of the evaluation system designed to determine its effectiveness. The system is the first of its kind and will be a valuable contribution to the field. The paper then raises issues and develops conclusions about designing such an evaluation within the context of a large bureaucracy.
-
Factors That Influence Executive Decision Makers in Medium Size Private Companies To Establish Company Counseling or Employee Assistance ProgramsThe purpose of this study was to begin a systematic examination of the attitudes and perceptions of decision makers in companies employing from 101 to 500 people which might influence their decisions about whether or not to establish a company counseling program and to determine those factors that would most strongly motivate them to establish a program. Structured interviews were conducted with a randomly selected sample of 32 executive decision makers in Denver. Information obtained during the interviews included demographic characteristics of the companies and respondents, estimates of the likelihood that they would establish counseling programs in their companies, rankings of the relative importance of various potential motivating factors, estimates of the extent and effect on job performance of various personal problems,and estimates of the probability that professional counseling could successfully alleviate personal difficulties...
-
Lessons learned from EAPs using the Workplace Outcome Suite for counseling: Part 3 of Series with global data from the Workplace Outcome Suite© by Morneau ShepellThis is the final paper in a three-part series based on the Workplace Outcome Suite© (WOS) Annual Report for 2018.1 The WOS is a scientifically validated tool that is offered free to the employee assistance field. This paper profiles 11 employee assistance programs (EAPs) that collected WOS data for counseling cases and two EAPs that collected WOS data for special projects. This sample of EAPs was engaged to represent programs from both the U.S. and other countries. The EAPs ranged in size and delivery model (i.e., external vendor, internal staff, or hybrid of some staff combined with a vendor). The study used a survey to address a variety of questions related to data collection methods, reporting practices, and customer reactions to the results. Best practice recommendations for data collection using the WOS-5 are also identified.
