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    The Business Value of Employee Assistance: A Review of the Art and Science of ROI (EAPA 2013 Keynote Address)

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    Author
    Attridge, Mark
    Date
    2013-10-19
    Peer Reviewed
    Employee Assistance Professionals Association - Conference Selection Committee
    Type
    Conference/Congress
    
    Metadata
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    EAPA Conference on Demand video of 90 minute presentation with slides and speaker
    Abstract
    Dr. Attridge reviews the science, strategies and future trends influencing the business value of employee assistance program (EAP) services. The talk opens by examining the empirical evidence relevant to the return on investment (ROI) for workplace behavioral health services. Over 1,000 individual research works now exist globally that support various aspects of the business case, including dozens of studies specifically on the outcomes and cost-offset value of EAP services. Next, the themes from this research are used to formulate different strategies for making the business case for EAP. Four conceptual models – called the Primary, Pareto, Productivity, and Partnership approaches to value – are each described and illustrated with data examples. These approaches work best when combined into a more comprehensive model that reflects the mix of services delivered by the EAP. Finally, several "big-picture" trends are identified in the areas of technology tools, outcome measures, healthy workplace culture and technology. These trends offer important new opportunities for increasing the business value of EAPs. Reference List included.
    Table of Contents
    SCIENCE of ROI – Knowledge Base ART of ROI – Four Paths to Value FUTURE – Key Trends
    Description
    Slides - count = 133
    Citation
    Attridge, M. (2013, October). The business value of employee assistance: A review of the art and science of ROI. Keynote address at the meeting of the Employee Assistance Professionals Association, Phoenix, AZ.
    Keyword
    business case
    outcomes
    productivity
    Pareto
    wellness
    trends
    ROI
    Employee assistance programs
    Work environment
    Absenteeism (Labor)
    Rate of return
    Partnership
    Research
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    Identifier to cite or link to this item
    http://hdl.handle.net/10713/3905
    Collections
    Employee Assistance Archive School of Social Work

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