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Implementation of EAPs
This Research Note describes how to effectively implement employee assistance program services in an organization.
The Future of Employee Assistance: Integrated Occupational Health Systems
As employee assistance researchers, we have conducted and reviewed numerous studies about the impact of EAPs on a wide variety of workplace cost and performance measures, including absenteeism, disability claims, healthcare expenditures and accident rates. This research indicates that EAPs have a significant positive impact on these outcome indicators.....
Advancing the EAP Field by Applying Innovations in Technology and Predictive Analytics
Top Six Needs of the EAP Industry
• Higher utilization rates
• Actionable and measurable outcomes
• Better coordination among partners
• Greater perceived value among purchasers • Innovative services for future generations
• Continuous succession of EAP professionals
The Business Value of EAP: A Conceptual Model
This Research Note describes how to conceptualize the different ways that employee assistance services provide business value to an organization. The model features three major categories or levels of value: Workplace Performance Value – which has cost savings from employee productivity, absence and other human capital areas; Benefit Cost Value – which has cost savings from health care, disability and other employee benefits; and Organizational Value – which has cost savings from risk management and improved organizational development.
EAP Effectiveness and ROI
This Research Note reviews the results of
studies examining the level of user satisfaction, the general
effectiveness of EAP core services and the financial return
on investment (ROI) for employee assistance programs.
History and Growth of the EAP Field
This Research Note reviews the history of
the field of EAP, the characteristics of the modern EAP,
and the growth over the last 20 years in how many
organizations have employee assistance services in the
United States and Canada.
Pricing Options for EAP Services
This Research Note reviews the issues
concerning how the pricing is determined for the purchase
of employee assistance program services.
EAP Services, Programs and Delivery Channels
This Research Note reviews the major types
of services that are provided by employee assistance
programs (Individual, Managerial, Organizational and
Administrative), the different kinds of service delivery
models that are possible (Internal, External, Blended and
“Free”), and the different communication channels used to
provide EAP services (In-person, telephone and Internet).