Browsing School of Social Work by Title "Outcomes of Telephonic Employee Assistance Services in a National Sample: A Replication Study"
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Outcomes of Telephonic Employee Assistance Services in a National Sample: A Replication StudyThis applied naturalistic study assessed the outcomes of employee assistance program (EAP) services. Follow-up survey data was collected from a large national random sample (N=1,251). Results showed that over two-thirds of employees reported improvements in their stress, well-being, daily functioning, work productivity and absenteeism after use of the service. These findings replicate an earlier study of the same EAP provider (Riedel & Attridge, 2000).