• Impact of Terrorist Attacks on Use of Critical Incident Stress Management Services

      Attridge, Mark; Parker, Marcie; Bergmark, Edward (2002-06)
      Critical incident stress management (CISM) services can help employees cope with traumatic workplace events. National data from an employee assistance provider (Optum), shows a dramtic increase in use of CISMs after the 9/11/2001 terrorist attacks on America. Also, results of evaluation surveys collected nationwide and reflecting the workplace experiences following 135 CISM events found that managers highly valued these crisis response services. A five-item evaluation measure is presented for CISM services from EAPs.