Browsing School of Social Work by Title "Impact of Terrorist Attacks on Use of Critical Incident Stress Management Services"
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Impact of Terrorist Attacks on Use of Critical Incident Stress Management ServicesCritical incident stress management (CISM) services can help employees cope with traumatic workplace events. National data from an employee assistance provider (Optum), shows a dramtic increase in use of CISMs after the 9/11/2001 terrorist attacks on America. Also, results of evaluation surveys collected nationwide and reflecting the workplace experiences following 135 CISM events found that managers highly valued these crisis response services. A five-item evaluation measure is presented for CISM services from EAPs.