• Utilization of EAP Services

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-12)
      This Research Note reviews the issues concerning different ways of how to measure the use of employee assistance program services and which utilization rates are most useful for understanding the effectiveness of the program. They key metrics for utilization to consider include the clinical case rate, the all people use rate and the all activity use rate.