• The Business Value of Employee Assistance: A Review of the Art and Science of ROI (EAPA 2013 Keynote Address)

      Attridge, Mark (2013-10-19)
      Dr. Attridge reviews the science, strategies and future trends influencing the business value of employee assistance program (EAP) services. The talk opens by examining the empirical evidence relevant to the return on investment (ROI) for workplace behavioral health services. Over 1,000 individual research works now exist globally that support various aspects of the business case, including dozens of studies specifically on the outcomes and cost-offset value of EAP services. Next, the themes from this research are used to formulate different strategies for making the business case for EAP. Four conceptual models – called the Primary, Pareto, Productivity, and Partnership approaches to value – are each described and illustrated with data examples. These approaches work best when combined into a more comprehensive model that reflects the mix of services delivered by the EAP. Finally, several "big-picture" trends are identified in the areas of technology tools, outcome measures, healthy workplace culture and technology. These trends offer important new opportunities for increasing the business value of EAPs. Reference List included.
    • EAP and COVID-19 2021: Trends in Workplace Mental Health During the COVID-19 Pandemic: Implications for Vendors of EAP Services

      Attridge, Mark (2021-09-22)
      Presentation of research literature review and 2021 survey study of employee assistance program industry on the impact of COVID-19 pandemic on business, program use, traditional and technology-based service delivery options, and outcomes after service use. Discussion of future challenges and opportunities for EAPs who support employers.
    • The Evolution of Employee Assistance: A Brief History and Trend Analysis

      White, William L., 1947-; Sharar, David A., 1961- (Troy, MI : Performance Resource Press, 2003)
      Workplace responses to employees experiencing performance-impairing problems have undergone remarkable changes over the past 250 years. This paper: 1) describes the evolution of such responses through five historical periods, 2) analyzes the major trends across these periods, and 3) speculates on the future directions of employee assistance (EA) as a professionalized endeavor. It is our hope that this paper will stir discussion and debate about the EA field’s evolving identity and its future as a professional specialty.
    • Future Trends in EAP Services and Strategies: Survey Results and Consultant Insights

      Attridge, Mark; Burke, John J., M.A. (2012-04)
      This presentation describes the results of a new research study of trends in the services and strategies offered by employee assistance programs (EAPs). Survey data was collected from 150 professionals in management and clinical roles from the United States and Canada who were active in the EAP industry. Seven kinds of services were examined and rated for three issues: (a) frequency of use by organizational clients; (b) importance to defining what EAP should be; and (c) business value. Results of statistical analyses revealed three groupings of services: (1) Core EAP Services include counseling and referral for individual employees, manager consultations and organizational support, and critical incident response; (2) Pareto EAP Services involve using the EAP to find and support individuals in need of behavioral health expertise for treating high-risk conditions and for assistance with return to work for mental health and addiction disability; and (3) Connecting EAP Services using the Internet and other new technologies and also the integration of the EAP with Wellness and Work/Life programs to connect individuals to self-care and prevention services. Other trends and strategies for success of the field are addressed. Providing strategic, proactive and consultative approaches to the organization is a promising area for EAPs.
    • Future Trends in EAP: Highlights from an Industry Survey & Commentary

      Attridge, Mark; Burke, John J., M.A. (Employee Assistance Professionals Association (EAPA), 2012-01)
      In the fall of 2011, the authors conducted a survey to examine trends in the services and strategies offered by employee assistance programs (EAPs). This article features some of the key findings from this research. Data was collected via a secure website from 150 EA professionals in the U.S. and Canada. Most were in senior management or clinical leadership roles. Respondents were associated with the EAP field in a variety of roles, including working for external vendors of EA services (51%); working for internal programs (23%); an individual provider of clinical services (11%); consultant or academic (5%); or “other” (9%). The following seven services were included: 1) Counseling with assessment, brief clinical support, and referral; 2) Management consultations and organizational support; 3) Critical incident response; 4) Integration of EAP with work/life and wellness; 5) High-risk case finding and long-term case management; 6) Support for employees on STD/LTD disability leave; and 7) Technology and web-enabled services. Each of these services were rated on three issues (a) estimated frequency of use by organizational clients; (b) importance in defining EAP; and (c) business value. The potential for providing more strategic consulting by EAPs at the organizational level was also examined with a qualitative question. Results and strategic implications are presented.
    • Longitudinal Lens to Examine Service Delivery Models for the Future

      Heirich, Max A.; Herlihy, Patricia A.; Zullo, Roland; Mulvihill, Michael D. (2009-06-04)
    • Trends Report 2016

      Donalson, Todd R.; Sharar, David A., 1961-; Kouri, Pam; Lennox, Richard; Shjerven, Tom (Chestnut Global Partners, 2016-02)
      Once again I’m pleased to share with you the Chestnut Global Partners (CGP) Trends Report. Change remained a constant in 2015 as globalization helped to make our world get just a little bit smaller. The impact of terrorism in France and elsewhere, the Syrian refugee crisis, and the drop in oil prices was felt globally in our living rooms and debated by our politicians. At the same time, the growing 24/7 culture continued to put pressure on the business community to innovate, perhaps nowhere more noticeably than in the health care industry. In this report, CGP examined trends within our own book of business, surveyed EAP colleagues, and analyzed recently published research and survey data in the areas of employee assistance services, behavioral health, and workplace well-being. We have highlighted five trends that caught our eye, offering an analysis and recommendations for best practice implementation.
    • Trends Report 2017

      Donalson, Todd R.; Mollenhauer, Matthew; Shjerven, Tom; Servizio, Lou (Chestnut Global Partners, 2017-03)
      By many accounts, 2016 was a year of contradictions and extremes. Our politics were certainly contentious and polarizing, as evidenced by Britain’s controversial decision to exit the European Union and the election of a new President in the United States prone to late night TwitterTM feuds. The ongoing civil war in Syria continued to create a humanitarian crisis which, in some countries, increased tensions and discrimination toward immigrants. Added to these tensions were the rise of terrorism in places such as Berlin and Nice, and the violent attacks on Dallas police officers and Orlando night club goers – all of which contributed to rising anxiety levels and safety concerns. By contrast, there were many good news reports that lifted our spirits. West Africa finally became Ebola free, causing the celebration of thousands of families and humanitarian aid workers. Here in the United States the teen birth rate continued its decline of more than 50% since 2007, while the generosity of American employees resulted in a record $373 Billion donated to charities. The unemployment rate of 4.6% was the lowest in almost 10 years, and let us not forget the ‘feel good’ sports stories, including the Chicago Cubs and Cleveland Cavaliers winning world championships for the first time in over a half century. In the world of health care, concerns about the rising costs contrasted with the satisfaction that many felt in seeing the number of uninsured reach record lows. And finally, the death of recording artist Prince due to drug overdose helped shed light on the epidemic of opioid addiction and a growing need for greater integration of physical and mental health. In this year’s CGP Trends Report, the stories featured are also studies in extremes and contradictions. Perhaps the central theme this year is a variation of last year’s theme: the more things change,the more unpredictable they become...and the more resilient we’ll have to become in navigating life’s unexpected turns. Sincerely, Todd Donalson Todd R. Donalson Director of Training and Consultation
    • Voice and Vision: Results of the 2016 Journal of Employee Assistance Reader Survey

      Attridge, Mark (2016-08)
      Detailed report of methodology and results of a survey of the readers of the Journal of Employee Assistance - which is published quarterly for the members of the Employee Assistance Professionals Association (EAPA). A total of 430 people complete the online survey in early 2016. Items asked about aspects of use, format and value of the Journal and suggestions for future topics of interest to the EAP field. This is a more detailed report of the full statistical and qualitative analyses of the same data that had only been presented briefly in the Journal.
    • Work + Family Trend Report

      Seitel, Susan (Work & Family Connection, Inc., 1994-01)
      11 Trend Reports written & edited by Susan Seitel via her company Work & Family Connection. The Trend Reports were a way for Susan to help the Work/Family & EAP World keep up with latest trends in the field...
    • Workplace Behavioral Health and EAP Services: Best Practices and Future Trends

      Attridge, Mark (2013-09-13)
      Over 1,000 research-based works are now available globally that document the need for, and the benefits of, workplace sponsored mental health and addiction support services. This body of research is summarized into key findings that represent best practices for the delivery and management of effective workplace behavioral health services. Key findings of a recent industry profile of 82 employee assistance program (EAP) vendors are also discussed throughout the talk. In addition, several trends are identified that offer opportunities for greater effectiveness of these services.