• EAPs Can and DO Achieve Positive Workplace Outcomes

      Sharar, David A., 1961-; DeLapp, Gregory P. (2017-01-01)
      The Workplace Outcome Suite (WOS) is an easy-to-administer tool developed by the Chestnut Global Partners (CGP) Division of Commercial Science. The WOS is currently the only publicly available, free instrument that has been psychometrically validated and tested for use in EAP settings...This free report updates EAPA members regarding the latest data and information about the significant, positive results that outcome measurement with the WOS is having on the EAP profession.
    • How to Calculate the ROI for EAP Counseling from Improvements in Work Outcomes: Part 2 of Series with Global Data from the Workplace Outcome Suite© by Morneau Shepell

      Attridge, Mark; Sharar, David A., 1961-; Veder, Barb; Steenstra, Ivan (Employee Assistance Society of North America, 2020)
      This is the second in a three-part series based on the larger Workplace Outcome Suite© (WOS) Annual Report for 2018.1 This popular self- report measurement tool was developed by Chestnut Global Partners in 2010 and is now owned by Morneau Shepell. It is a scientifically validated tool that is offered free to the employee assistance field. This paper presents a revised version of the chapter on the return on investment (ROI) from the 2018 WOS Annual Report. The aim is to provide a detailed example of how to calculate the business value for employee assistance programs (EAPs) based on employee users of counseling services. In this example, 24,363 cases with self-reported work absenteeism hours and work presenteeism ratings were used to estimate the ROI for EAPs. The combination of missed hours from work and lost productivity hours while at work were combined in a single metric of lost productive time (LPT). The improvement in productivity was compared to a no change estimate hypothetical condition which assumes that the same baseline level of deficit in LPT continued over a 3-month period of distress if untreated. This effect was adjusted down to remove the improvement likely to have been caused by naturally occurring influences other than use of EAP counseling (estimated at 23%). Changes in the outcomes revealed that almost five days of productive work time (39 hours) over the 3-month period were restored per case after the use of EAP counseling; worth an estimated $1,731 USD per EAP case. Most of the savings came from reduced work presenteeism rather than work absenteeism (79% vs. 21%, respectively). This outcome was then used in a model with industry averages for the level of annual utilization of EAP counseling (4.9% of all covered employees) and the total cost of the EAP program ($13 per employee per year). The result was an estimated ROI for EAP counseling of $5.19:$1.00.
    • Trends in EAP Services & Strategies: An Industry Survey

      Attridge, Mark; Burke, John J., M.A. (Employee Assistance Society of North America (EASNA), 2011-10)
      This Note describes the results of a new research study of trends in the services and strategies offered by employee assistance programs(EAPs). Survey data was collected from 150 professionals in management and clinical roles from the United States and Canada who were active in the EAP Industry. Seven kinds of services were examined and rated for three issues: (a) frequency of use by organizational clients; (b) importance of defining what EAP should be; and (c) business value. Results of statistical analysis revealed three grouping of services: (1) CORE EAP Services include counseling and referral for individual employees, manager consultations and organizational support, and critical incident response; (2) Pareto EAP Services involve using the EAP to find and support indivuals in need of behavioral health expertise for treating high-risk conditions and for assistance with return to work for mental health and addiction disability; and (3)Connecting EAP Services using the Internet and other new technologies and also the integration of the EAP with Wellness and Work/Life programs to connect individuals to self-care and prevention services. Other trends & strategies for success of the field are addressed. Providing strategic, proactive and consultative approaches to the organization is a promising area for EAPs.
    • The Value of Employee Assistance Programs: Updated Report

      Attridge, Mark (Employee Assistance Society of North America (EASNA), 2016-01-01)
      Brief report summarizing research and industry facts on the business value of employee assistance programs (EAP). Four areas of value are examined (see Table of Contents) and support by data from 27 reference citations.