• Critical Incident Response in the Workplace: Current Research and Customer Voices

      Gorter, Jeff; Frey, Jodi J (2013-04-24)
      Research Study that looked at: What are the descriptive trends in CCN’s book of business over the past six years with regards to industries served, incident types, distribution of cases over time and region, and average service utilization for actual hours of services, individual contacts, management consults, group sessions, and number of group participants? • What are the descriptive differences in service utilization by industry type, incident type, year, and region? • What is the relationship between industry types and incident types? • What are the trends in average service utilization by industry type and incident type over the past 6 years? Are there statistically significant differences in average service utilization by industry type and incident type? • How do trends in CCN’s book of business compare to national trends?
    • EAP Works: Global Results from 24,363 Counseling Cases with Pre-Post Data on the Workplace Outcome Suite (WOS)

      Attridge, Mark; Sharar, David A., 1961-; DeLapp, Gregory P.; Veder, Barb (Institute for Health and Productivity Management, 2018-12)
      The Workplace Outcome Suite© (WOS) is a self-report instrument designed to evaluate the effectiveness of employee assistance program (EAP) counseling services from the perspective of the employee user of the service. More than 30 EAPs collected longitudinal data on all versions of the WOS from 2010 to 2018 and voluntarily submitted their raw data to Chestnut Global Partners for analysis. The 24,363 employees in this aggregated sample represent 26different countries, but most of the cases were from the United States (79%) and China (15%). The typical EAP case in this data set was a female, age 38, and was a self-referral into an external vendor of EAP services seeking help for a mental health concern. Outcomes were collected at the start of counseling and again approximately three months later. Evidence of the psychometric validity and test-retest reliability for all five WOS measures was found in correlational tests. Other tests of the change in outcomes from before to after use of EAP counseling found large effects on work presenteeism and life satisfaction (ηp2= .24 and .19), a medium-size effect on work absenteeism (ηp2= .13), and small effects on both workplace distress and work engagement (ηp2= .05 and .04). Although most EAP cases had no absence from work either before counseling or at follow-up (58% and 78%, respectively), the average amount per case per month of missed work due to the personal concern was reduced from 7.4 hours before to 3.9 hours after use of the EAP. Weak findings on moderator tests determined EAP counseling was effective to a similar degree on WOS outcomes across contextual factors of client age, sex, country, referral type, clinical concerns, industry of the employer, and delivery models for providing employee assistance counseling (i.e., external vendors, internal staff programs and hybrid models). As an alternative to the fill-in-the-blank response format requiring a specific number of hours, a modified version of the work absenteeism single item is offered that has a 5-point scale with normative levels of absence hours obtained from the Pre EAP use global data that define each of the 1-5 rating options. More details and related findings are presented in the Workplace Outcomes Suite 2018 Annual Report from Chestnut Global Partners.
    • Longitudinal Outcomes for Community Mental Health System Clients Diagnosed with Schizophrenia

      Unick, George Jay; Madoff, Debrah; Santoni, Tim; Harring, Jeffrey, 1964- (2012)
      PowerPoint presentation hightlighting the results of a study of Maryland community mental health services outcomes for clients diagnosed with schizophrenia.
    • Outcomes of Educational Interventions for Employee Stress: A Longitudinal Controlled Study

      Attridge, Mark; Keiser, Kari; Lapp, Joni (1999-08-01)
      This two-group three-wave longitudinal study assessed the impact of health promotion interventions on stress and work performance of employees. Survey data were collected during a one year period from staff at public high schools in Minnesota (total N = 208). One school was the treatment site, which received monthly psychosocial educational interventions from the EAP, and two other schools were control sites. Statistical tests demonstrated that the delivery of multiple, brief, educational interventions appeared to have a small but positive impact on reducing overall stress level, increasing utilization of employee assistance program counseling services, and improving job performance and absenteeism.
    • Workplace Outcome Suite© (WOS) Annual Report 2018: Understanding EAP Counseling Use, Longitudinal Outcomes and ROI, and Profiles of EAPs that Collect WOS Data.

      Attridge, Mark; Lennox, Richard; Sharar, David A., 1961- (Chestnut Global Partners (A Morneau Shepell Company)., 2019-05)
      The Workplace Outcome Suite is made up of data contributed by multiple employee assistance providers worldwide. The study looks at the utilization and effectiveness of Employee Assistance Programs (EAP) with regards to five specific outcomes: (1) Work Presenteeism (2) Life Satisfaction (3) Work Absenteeism (4) Work Engagement, (5) Workplace Distress, and analyzes the level of each, both before and after intervention through an EAP. This 2018 report updates Employee Assistance Professionals Association (EAPA) members and other stakeholders in the field of EAP regarding the latest Workplace Outcome Suite data. SAMPLE: 24,363 counseling cases from year 2010 to 2018 with Pre and Post data on WOS. A total of 28 countries were represented, with 79% from the United States, 15% from China, and 6% from 26 other countries. RESULTS: Positive results were obtained that were statistically significant at beyond chance levels (p < .05) for all five WOS measures but the statistical effect sizes differed by measure. Work presenteeism decreased by 26% and was a large size statistical effect. Life satisfaction was increased by 22% and was a large size statistical effect. The new measure of work absenteeism with 1-5 range decreased by 27% and was a medium size effect. Workplace distress decreased by 14% and was a small size effect. Work engagement increased by 8% and was a small size effect. The combined SuperScore measure had a 16% level of improvement and was a large size effect. ROI FOR EAP: The results from the WOS global norms for reductions in absenteeism and presenteeism were used to estimate the return on investment (ROI) for employee assistance programs. Typical ROI result of $3.37:1. PROFILE OF EAPS: To better understand the kinds of EAPs who provided WOS data, 13 providers and large employers are also profiled for how and why they collect WOS data from their counseling cases. These include a mix of vendor and internal delivery models from the United States and four other countries.