• From the Outside Looking Out: A Qualitative Examination of the Experiences of Canadian External EAP Providers

      Csiernik, Rick; Darnell, Kristi; Trotter, Mary Lynn (Employee Assistance Society of North America, 2016-01)
      A qualitative examination of 145 members of the Ontario Association of Social Workers who were or had worked as contractual EAP affiliate providers was undertaken. Participants averaged over 23 years of total clinical experience and over 11 years of work in the EAP field. Respondents indicated that despite limits to the role they continued in this capacity because of the diversity of clients this introduced to their practice and the importance of serving this population in need of clinical services. However, several serious issues arose, both professional and personal. While there were some exceptions, in general, respondents indicated that their practice was limited by parameters placed upon them by Canadian and international EAP vendors. For example, some workplaces were informing their employees that they had access to more counselling sessions than the vendors were supporting the affiliate clinicians to provide. Other prominent themes included ethical issues associated with working for some EAP vendors and the lack of adequate remuneration for the work performed.
    • Observations from the Trenches on the State of the EAP Field

      Sharar, David A., 1961-; Bjornson, Tom; Mackenzie, Alex, M.F.T., C.E.A.P. (Journal of Employee Assistance, 2012)
      This article is intended to provide a glimpse of what is going on in the field of EAP, as we embark upon a new year. First the bad news: our field is currently in peril for two reasons: 1) slowness in demonstrating how EAP adds value to the organizations we serve; and 2) the flawed process through which EAP services are contracted. Now, the good news: as a field we are in a position to address both of these problems.
    • Redefining the EAP Field

      Masi, Dale A. (2013-10-07)
      The very question of whether EAPs are a business or a profession implies that there is a problem in our field of practice. We would like to believe that EAPs 10 are a profession and can operate and thrive under a business model and be able to turn a profit. Unfortunately, this belief is not supported by the actual practices of the EAP field in the United States. By embracing the business model to the exclusion of professional practice, U.S. EAPs now face the consequences of barebones pricing (and services) and even the popularization of free EAPs through bundling practices by health care providers. This Q4 article has been written with the intent of alerting the international EAP community, and of reexamining the practices of EAPs in the United States, so the EAP field can move from a field of study to a professional practice group that successfully uses a for-profit business and professional practice model.