• 2022 Trends

      Boston College Center for Work & Family (2022-01)
      As we enter 2022, we will continue to see a redefinition of how work gets done and a growing emphasis on delivering a superior employee experience. HR will continue to have a significant influence on helping to chart, champion, and manage important change efforts, as the war for talent intensifies and employees rethink their relationship to work.
    • The effects of stress, role ambiguity, and social support on burnout among home health aids caring for the frail elderly: "Toward the prevention of maltreatment"

      Tompkins, Catherine Jeanette; Oktay, Julianne S. (1995)
      The need for long-term care services has been increasing rapidly, and a continuous increase is expected for several decades. Home health aides who provide services such as assistance with Activities of Daily Living (ADLs) and homemaker chores are critical to the success of home-based, long-term care. It is imperative that these services be of the highest quality. Burnout has been found to be a serious problem among human service workers, but has not been empirically studied among home health aides caring for the frail elderly. Burnout can lead to poor quality care including maltreatment of patients (Pillemer, 1988); burned-out workers are less efficient, and turnover is high. In order to improve quality of care in home health care, we need to begin examining factors that predict burnout in home health aides. The purpose of this study was to explore how job role ambiguity, perceived stress and social support affect burnout among home health aides. The three components of the Maslach Burnout Inventory (Emotional Exhaustion, Depersonalization and Personal Accomplishment) were used to measure burnout. The Depersonalization scale had low reliability (Cronbach's Alpha =.36), so it was not used as a dependent measure. Fifteen home health care agencies participated in the study, yielding a sample size of 117 home health aides. Generally, the home health aides were African-American women, unmarried, with 13 years of education. The respondents had been employed as home health aides for an average of 8 years working 36 hours per week. Cross-sectional data were obtained by interviewer administered questionnaires. Multivariate analyses supported the hypotheses that job role ambiguity, perceived stress and social support (social network) had direct relationships to burnout (one or both of the subscales of the MBI). Age and education also showed significant relationships to burnout. A buffering relationship between social network, perceived stress and Personal Accomplishment was found. Results suggest that stress, social network, age and education are important when examining the effects of burnout among home health aides. Results imply that interventions to reduce stress and that target specific home health aides based on age and education level need to be implemented.
    • I’m Still Standing: Skills to Manage Stress and Burnout

      Gorter, Jeff (2021-09-28)
      Over the last 18+ months, employees have faced unprecedented challenges resulting in a significant impact on the mental health of many of us. We’ve all felt stress throughout this pandemic, an understandable dynamic that’s showing up inside the workplace as well as outside of the workplace. Many employees are feeling the strain from an increased or fluctuating workload, while continuing to juggle issues around parenting, elder care, ongoing health concerns, social/friend networks and more – a recipe for burnout. In this 30-minute webinar, R3 Continuum’s Vice President of Crisis Response Clinical Services, Jeff Gorter, MSW, LMSW, will offer expert insight and advice to help employees who are dealing with stress and burnout. We’ll examine best practice tips to help understand the impacts of prolonged stress, as well as provide resources that can help to re-engage with resolve and purpose.