• Critical Incident Response for Workplace Violence

      Attridge, Mark; VandePol, Bob (2011-08)
      Critical incidents involving workplace violence are sudden, unexpected, often life-threatening time-limited events that can inhibit an individual’s capacity to respond adaptively. This report summarizes the extent of the problem, the psychological aspects of trauma from workplace violence, how it is treated through critical incident response services, and the business value of providing a proper response and prevention strategy.
    • EAP and COVID-19 2021: Effective Crisis Leadership During COVID-19

      VandePol, Bob (2021)
      Both blind denial and conspiracy theories abound in every conversation, but all eyes are looking to leadership to define the course of action. Your response will reverberate through your organization as people take their cue from what they see and hear from you. Of course, you will be instantly criticized regardless of your decisions and, frankly, you cannot control those responses. You CAN control how you lead and that will stand the test of time. The Pine Rest Employee Assistance Program recommends the following crisis communication process – ACT.
    • EAP and COVID-19: Resilience During COVID-19

      VandePol, Bob (2020-03)
      Series of eight - 3 minute videos that address how to build resilience with your employees in the workplace during the COVID-19 pandemic.
    • EAP and COVID-19: Why Employee Assistance Programs are Valuable During and After COVID-19

      Beyer, Cal; VandePol, Bob; Dyme, Bernard S.; Meiners, Anna (Cahaba Media Group, Inc., 2020-05-07)
      A valuable resource for employers during times of crisis is the employee assistance program (EAP). This article is intended to provide a look at the objectives, services and outcomes of EAPs through a panel of three long-term EAP professionals with experience in the construction industry: Bob VandePol, executive director of the employee assistance program at Pine Rest Christian Mental Health Services in Grand Rapids, Michigan; Bernie Dyme, founder, president and chief executive officer of Perspectives Ltd., in Chicago, Illinois; and Anna Meiners, director of account services, EAP and well-being at Cascade Centers Inc. in Portland, Oregon.
    • Listening to the Eyes

      VandePol, Bob (2021-01)
      Anyone who delivers Critical Incident Response Services knows about eyes and the stories they tell. We have peeked into a room where those impacted by a tragedy are gathered. Perhaps it was a robbery, the death of a colleague, a catastrophic accident, or the suicide of someone they know. Some eyes are weeping. Others riveted on the floor. A few may be hostile while others rapidly scan every inch of the room. Still others are locked into the “million-mile stare,” seemingly disconnected from anything present.
    • Position Leaders to Lead

      VandePol, Bob (2013-11)
      Behavioral health professionals are uniquely qualified to serve as critical incident response (CIR) professionals. Due to their training, they understand human behavior and the effects of potentially traumatic events, they communicate empathetically, and can usually maintain poise under stressful situations. They have also been trained in how to assess and triage situations in which access to additional services are required - especially imminent danger of harm to self or others. However, when they misunderstand their role within a business context, behavioral health professionals are uniquely disqualified as CIR specialists. Adherence to research-based best practices and clinical excellence are foundational to effective delivery of CIR Services....