Browsing School of Social Work by Author "Mahieu, Kathleen"
External Employee Assistance Program Vendors: A Study of RFI Data from 2009 - 2010Mahieu, Kathleen; Taranowski, Chester J. (Employee Assistance Society of North America, 2013-04)Today "external" EAP vendor supply the bulk of the services offered in American workplaces. This paper will offer a partial summary of the results from a survey of 24 of the largest "external" EAP vendors in the United States. The paper examines trends in the field and offers a partial picture of the external EAP industry circa early 2011. The paper concludes with recommendations for quality improvement among vendors and suggests parameters that EAP purchasers should consider when selecting new services or when contemplating a switch in vendors.