• Advancing the EAP Field by Applying Innovations in Technology and Predictive Analytics

      Amaral, Thomas M., 1952-; Sharar, David A., 1961-; Attridge, Mark (2013-05-02)
      Top Six Needs of the EAP Industry • Higher utilization rates • Actionable and measurable outcomes • Better coordination among partners • Greater perceived value among purchasers • Innovative services for future generations • Continuous succession of EAP professionals
    • The Business Value of EAP: A Conceptual Model

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-05)
      This Research Note describes how to conceptualize the different ways that employee assistance services provide business value to an organization. The model features three major categories or levels of value: Workplace Performance Value – which has cost savings from employee productivity, absence and other human capital areas; Benefit Cost Value – which has cost savings from health care, disability and other employee benefits; and Organizational Value – which has cost savings from risk management and improved organizational development.
    • EAP Effectiveness and ROI

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-10)
      This Research Note reviews the results of studies examining the level of user satisfaction, the general effectiveness of EAP core services and the financial return on investment (ROI) for employee assistance programs.
    • EAP Services, Programs and Delivery Channels

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-11)
      This Research Note reviews the major types of services that are provided by employee assistance programs (Individual, Managerial, Organizational and Administrative), the different kinds of service delivery models that are possible (Internal, External, Blended and “Free”), and the different communication channels used to provide EAP services (In-person, telephone and Internet).
    • The Future of Employee Assistance: Integrated Occupational Health Systems

      Amaral, Thomas M., 1952-; Harlow, Kirk (1996)
      As employee assistance researchers, we have conducted and reviewed numerous studies about the impact of EAPs on a wide variety of workplace cost and performance measures, including absenteeism, disability claims, healthcare expenditures and accident rates. This research indicates that EAPs have a significant positive impact on these outcome indicators.....
    • History and Growth of the EAP Field

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-08)
      This Research Note reviews the history of the field of EAP, the characteristics of the modern EAP, and the growth over the last 20 years in how many organizations have employee assistance services in the United States and Canada.
    • Implementation of EAPs

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-04)
      This Research Note describes how to effectively implement employee assistance program services in an organization.
    • Indicators of the Quality of the EAP Services

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-02)
      This Research Note reviews issues with how to assess the level of quality of employee assistance program services. It is recommended that the program’s use of the Core Technology of the industry, designations of professionalism from individual certification and program accreditation and how network affiliates are used should be considered as indicators of quality.
    • The Need for EAPs: The Workplace Burden of Mental Health and Substance Abuse Problems

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-09)
      This Research Note reviews themes from research literature on the prevalance and burden of mental health and substance abuse problems among workers to support the general need for why EAPs are needed.
    • Pricing Options for EAP Services

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-01)
      This Research Note reviews the issues concerning how the pricing is determined for the purchase of employee assistance program services.
    • Selecting and strengthening Employee Assistance Programs: A purchaser's guide

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America (EASNA), 2009)
    • The Seven Market Segments of the EAP Industry

      Amaral, Thomas M., 1952- (2010-10-07)
    • Tools for Selecting an EAP Provider: RFPs and Audits

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-03)
      This Research Note describes key tools – RFPs and Audits - that can be used in the vendor selection process when purchasing organizations are comparing employee assistance program providers.
    • Utilization of EAP Services

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2009-12)
      This Research Note reviews the issues concerning different ways of how to measure the use of employee assistance program services and which utilization rates are most useful for understanding the effectiveness of the program. They key metrics for utilization to consider include the clinical case rate, the all people use rate and the all activity use rate.