Employee Assistance Program Outcomes Similar for Counselor (Phone and In-person) and Legal/Finance Consultation Clients
Peer ReviewedAmerican Psychological Society
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AbstractOutcomes of employee assistance program (EAP) clients were compared between three commonly used services: (1) telephone counselors, (2) in-person counselors and (3) legal/financial consultants. Tests of follow-up survey data (N = 3,200) from a national EAP provider (Optum) showed high levels of health and workplace outcomes for all three study groups. Measures included the EAP users's self-reported levels of following the care plan, clinical effectiveness, client satisfaction, and improvements in stress, health and well-being, work productivity and work absence.
Table of ContentsStatement of the Problem. Sample and Procedure. Results. Conclusions.
DescriptionOne-page text poster that describes an original research study based on a national sample of employee users of an EAP program.
CitationAttridge, M. (2002, June). Employee assistance program outcomes similar for counselor (phone and In-person) and legal/finance consultation clients. Poster presented at the meeting of the American Psychological Society, New Orleans, LA.
SponsorsOptum (a specialty division of United HealthCare Corporation)
Employee assistance programs