Impact of Terrorist Attacks on Use of Critical Incident Stress Management Services
Date
2002-06Peer Reviewed
American Psychological SocietyType
Poster/PresentationMetadata
Show full item recordAbstract
Critical incident stress management (CISM) services can help employees cope with traumatic workplace events. National data from an employee assistance provider (Optum), shows a dramtic increase in use of CISMs after the 9/11/2001 terrorist attacks on America. Also, results of evaluation surveys collected nationwide and reflecting the workplace experiences following 135 CISM events found that managers highly valued these crisis response services. A five-item evaluation measure is presented for CISM services from EAPs.Table of Contents
Statement of the Problem. Method and Design. Results. Implications. References.Description
Full-text summary paper (5 pages) and slides (12)Citation
Attridge, M., Bergmark, R. E., & Parker, M. (2002, June). Impact of terrorist attacks on use of critical incident stress management services. Presented at the meeting of the American Psychological Society, New Orleans, LA.Sponsors
Optum (a specialty division of United HealthCare Corporation)Keyword
critical incident stress debriefing (CISD)managers
utilization
Employee assistance programs
Evaluation
Terrorism
Crisis Intervention
Surveys and Questionnaires