Impact of Terrorist Attacks on Use of Critical Incident Stress Management Services
Peer ReviewedAmerican Psychological Society
MetadataShow full item record
AbstractCritical incident stress management (CISM) services can help employees cope with traumatic workplace events. National data from an employee assistance provider (Optum), shows a dramtic increase in use of CISMs after the 9/11/2001 terrorist attacks on America. Also, results of evaluation surveys collected nationwide and reflecting the workplace experiences following 135 CISM events found that managers highly valued these crisis response services. A five-item evaluation measure is presented for CISM services from EAPs.
Table of ContentsStatement of the Problem. Method and Design. Results. Implications. References.
DescriptionFull-text summary paper (5 pages) and slides (12)
CitationAttridge, M., Bergmark, R. E., & Parker, M. (2002, June). Impact of terrorist attacks on use of critical incident stress management services. Presented at the meeting of the American Psychological Society, New Orleans, LA.
SponsorsOptum (a specialty division of United HealthCare Corporation)
Keywordcritical incident stress debriefing (CISD)
Employee assistance programs
Surveys and Questionnaires