Outcomes of Telephonic Employee Assistance Services in a National Sample: A Replication Study

Abstract

This applied naturalistic study assessed the outcomes of employee assistance program (EAP) services. Follow-up survey data was collected from a large national random sample (N=1,251). Results showed that over two-thirds of employees reported improvements in their stress, well-being, daily functioning, work productivity and absenteeism after use of the service. These findings replicate an earlier study of the same EAP provider (Riedel & Attridge, 2000).