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    Outcome Measurements of an Integrated Employee Assistance and Work-Life Program

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    Name:
    Masi and Jacobson 2003 preprint.doc
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    Description:
    Masi and Jacobson 2003 preprint
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    Author
    Masi, Dale A.
    Frey, Jodi J
    Date
    2003-07
    Publisher
    SAGE Publications
    Peer Reviewed
    yes
    Type
    Article
    
    Metadata
    Show full item record
    Abstract
    Objective: This research paper describes an innovative method for evaluating outcome measurements of an Employee Assistance and Work-Life program. Method: This research is unique due to the fact that ‘true’ service outcomes, as defined by the employees who utilized services, were collected within a brief time period (3 to 6 months) after services were provided. The data for the study was collected through the telephonic interviews with employees covered by a major provider of EAP and Work-Life services. Results: Findings indicate that after services, stress levels decreased, attendance improved, work performance improved, and relationships with supervisors and co-workers improved. Additionally, significant correlations were found between various reported work- and personal-related problems. Conclusion: This research represents the first empirical study of its kind in the Employee Assistance and Work-Life fields and provides a better understanding of how effective services are in helping employees resolve both personal and work-related problems.
    Description
    This is the preprint of an article published in Research on Social Work Practice, ©SAGE Publications, available online at http://rsw.sagepub.com/content/13/4/451
    Citation
    Masi, D. A. & Jacobson Frey, J. (2003). Outcome measurements of an integrated Employee Assistance and Work-Life Program. Research on Social Work Practice, 13(4), 451-467.
    Keyword
    outcome measurement
    Employee assistance programs
    Work environment
    Work-life balance
    Identifier to cite or link to this item
    http://hdl.handle.net/10713/3679
    ae974a485f413a2113503eed53cd6c53
    10.1177/1049731503013004003
    Scopus Count
    Collections
    Employee Assistance Archive School of Social Work

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