Outcome Measurements of an Integrated Employee Assistance and Work-Life Program
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AbstractObjective: This research paper describes an innovative method for evaluating outcome measurements of an Employee Assistance and Work-Life program. Method: This research is unique due to the fact that ‘true’ service outcomes, as defined by the employees who utilized services, were collected within a brief time period (3 to 6 months) after services were provided. The data for the study was collected through the telephonic interviews with employees covered by a major provider of EAP and Work-Life services. Results: Findings indicate that after services, stress levels decreased, attendance improved, work performance improved, and relationships with supervisors and co-workers improved. Additionally, significant correlations were found between various reported work- and personal-related problems. Conclusion: This research represents the first empirical study of its kind in the Employee Assistance and Work-Life fields and provides a better understanding of how effective services are in helping employees resolve both personal and work-related problems.
DescriptionThis is the preprint of an article published in Research on Social Work Practice, ©SAGE Publications, available online at http://rsw.sagepub.com/content/13/4/451
CitationMasi, D. A. & Jacobson Frey, J. (2003). Outcome measurements of an integrated Employee Assistance and Work-Life Program. Research on Social Work Practice, 13(4), 451-467.
Identifier to cite or link to this itemhttp://hdl.handle.net/10713/3679