• Indicators of the Quality of the EAP Services

      Attridge, Mark; Amaral, Thomas M., 1952-; Bjornson, Tom; Goplerud, Eric N.; Herlihy, Patricia A.; McPherson, Tracy L.; Paul, Rich; Routledge, Sandra; Sharar, David A., 1961-; Stephenson, Diane; et al. (Employee Assistance Society of North America, 2010-02)
      This Research Note reviews issues with how to assess the level of quality of employee assistance program services. It is recommended that the program’s use of the Core Technology of the industry, designations of professionalism from individual certification and program accreditation and how network affiliates are used should be considered as indicators of quality.