• EAP and COVID-19 2021: Trends in Workplace Mental Health During the COVID-19 Pandemic: Implications for Vendors of EAP Services

      Attridge, Mark (2021-09-22)
      Presentation of research literature review and 2021 survey study of employee assistance program industry on the impact of COVID-19 pandemic on business, program use, traditional and technology-based service delivery options, and outcomes after service use. Discussion of future challenges and opportunities for EAPs who support employers.
    • Ernst & Young Assist: How Internal and External Services Created a "Single Source Solution"

      Turner, Sandra P.; Weiner, Michael, L.M.S.W.; Keegan, Kate (Taylor and Francis, 2005)
      EAP and work/life services have distinct, rich histories of developing and delivering workplace-based programs for employees and their dependents. They have different professional staff, technologies, scopes of service, operations and methods of program evaluation. But they reach out to the same clients (organization, individuals and families) with problem-solving skills and solutions, resulting in a positive impact on workplace productivity, recruitment and retention. These two services have the potential for great compatibility and synergy, if directed by a host employer to pursue common goals in an integrated fashion. There are various ways for an employer to provide integrated EAP and work/life resource and referral services for its employees. This case study argues for contracting with two specialized vendors, EAP and work/life, and shows how the employer collaborates with them to create a multifaceted program that has a single point of access and seamless, integrated service. This article provides the rationale for such a model of integration, a graphic depiction of this model, and an analysis of the successes and challenges of the close working relationship required by this model. Speculation about the how the model will adopt future innovations is suggested as well.
    • The Evolution of Employee Assistance: A Brief History and Trend Analysis

      White, William L., 1947-; Sharar, David A., 1961- (Troy, MI : Performance Resource Press, 2003)
      Workplace responses to employees experiencing performance-impairing problems have undergone remarkable changes over the past 250 years. This paper: 1) describes the evolution of such responses through five historical periods, 2) analyzes the major trends across these periods, and 3) speculates on the future directions of employee assistance (EA) as a professionalized endeavor. It is our hope that this paper will stir discussion and debate about the EA field’s evolving identity and its future as a professional specialty.
    • The Hybrid EAP: The Best of Both Worlds

      Saia, Sharon; Fitzer, Mona (2020)
    • Integration Insights Column #4: EAP Integration at Carpenter Technology Corp.

      Attridge, Mark (2015-10-01)
      This article describes the evolution of the EAP at Carpenter Technology Corporation over more than four decades. It began as an internal program that embraced the core technology of the EAP field and eventually expanded its role to become deeply integrated within the company and its many other programs and benefit providers. This column was written collaboratively with Gregory P. DeLapp, the program’s director for over 30 years. Greg served as president of EAPA from 1998 to 2000.
    • An internal EAP may still be right for your organization

      Pompe, John C.; Frey, Jodi J; Sharar, David A., 1961-; Imboden, Rachel; Bloom, Lauren (Employee Assistance Professionals Association, 2017-04)
      The first Employee Assistance programs were not just workplace focused but also worksite located. Like HR, Legal and other departments, EAPs were almost exclusively internal programs, so they were staffed by company employees. Today, EAPs are often regarded as low-cost or benefit add-ons provided by external vendors. In fact, outsourcing is the norm, not the exception. While EAPs have become common place, more than doubling in the last two decades, the rates of internal and hybrid EAPs seem to be falling at a significant rate.
    • PONIMAU for EAPA

      Federova, Daria (2020-05-21)
      These are slides that were prepared for a presentation to the EAPA Wednesday COVID calls: PONIMAU is an external vendor who is a leading provider of EAP services in Russia. They have a Corporate Wellbeing Platform that was established in 2016 and currently provide services to over 800,000 clients who are employees of over 1,200 companies in Russia, Kazakhstan, Belarus and Armenia. The Client portfolio includes Sberbank, Raiffeisen bank, PriceWaterhouseCoopers, MARS, Heineken, Deutsche Telekom, Mailru group and others. PONIMAU provides a Top quality own web-based platform and mobile applications which ensure high quality of service provision and high utilization rates. Their teamcomprises over 120 specialists from various fields, including 96 psychotherapists certified by the Psychological Institute of the Russian Academy of Education Member of international professional associations: EAPA and EAEF.