Browsing Employee Assistance Archive School of Social Work by Subject "Quality assurance"
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Evaluating Employee Assistance ProgramsThis article provides a review and conceptual framework for the evaluation of social work and other services provided by employee assistance programs (EAPs). A discussion of the unique challenges and opportunities afforded in the evaluation of EAP services is also presented.
The Evaluation of Employee Assistance ProgramsAs employee assistance programs have gained popularity, more and more managers are asking for ways to prove that EAPs are cost-effective. Out of that need, the field of EAP evaluation was born. The author discusses the growing field of EAP evaluation-both qualitative and quantitative-and also raises some of the confidentiality issues that arise when third-party evaluations of EAP services are conducted.