• Kate Nowlan, CEO of CiC and EAPA UK member talks about the experience of supporting workers on the frontline during this global pandemic

      Nowlan, Kate (2020-05)
      EAPs have been in the thick of the pandemic response since the beginning of lockdown in March; each call opens up another individual perspective on a global crisis, another tangle of anxieties. All providers will have had their own particular challenges as call volumes fluctuate and companies seek increased support delivered in new ways. At CiC we deliver EAP services to well over a million employees across the globe, and to every sector. NHS staff in the UK approach us for support with issues of bereavement, exhaustion, anxiety, fear of contamination, lack of PPE and overload. The hospitality sector need a listening ear as they worry about financial matters, mortgage payments, the risk of redundancy, homelessness. Staff from every industry phone in to talk of feelings of isolation, finding comfort from the support an experienced clinician provides. Global news agencies and NGOs express their need for support when being evacuated from overseas postings or when stuck abroad far from home and family. Working from home has presented a vast range of challenges, and the EAP provides invaluable help – signposting to financial and legal advice or family care experts as well as providing much needed emotional support. Home life is different now. Fractious relationships might lead to domestic abuse, isolation can lead to severe depression. Parents struggle to combine home schooling with work demands. Teenagers fret at the loss of freedom.
    • Strategies for Employee Assistance Programs: The Crucial Balance

      Sonnenstuhl, William J., 1946-; Trice, Harrison Miller, 1920- (Ithaca, N.Y. : ILR Press -School of Industrial & Labor Relations, Cornell University, 1990)
    • War in Ukraine: How Business Leaders Can Support Employees Affected by the Crisis

      Health Action Alliance; OneMind; SHRM Foundation; American Psychiatric Association Foundation Center for Workplace Mental Health (2022-03-09)
      "The war in Ukraine has many people on edge. Some of your employees are likely feeling saddened, shocked, and powerless to help. Images of war may be triggering personal trauma. These circumstances create the potential for high rates of stress, impacting how your employees show up at work. People with family and friends in Ukraine and Russia may feel an even greater degree of grief and despair. Other workforce groups – including veterans, immigrants and refugees – may experience post-traumatic distress. Some workers may be angry that this war is being treated differently than earlier global conflicts that affected them personally. The source and severity of reactions will differ, but as an employer, this provides the opportunity to show care and concern for workers." This brief article outlines five steps workplaces can take to support employee mental health and well-being.