WOS Around the World: EAP Counseling Use and Effectiveness in Six Global Regions from the Workplace Outcome Suite© 2024 Report (article and commentary in JEA & EAPA webinar slides and video)

Abstract

Summary of key findings from large white paper of Workplace Outcome Suite (WOS) industry data from 2010 to 2022. This article starts by presenting key findings for the total sample of over 62,000 cases worldwide on longitudinal outcomes of work absenteeism, work presenteeism, workplace distress, work engagement, life satisfaction, WOS SuperScore (all five), lost productive time (estimated hours from absenteeism and presenteeism). Also presented is a financial ROI for typical outcomes and use in the USA of $5.11 in return for every $1.00 invested in the EAP. The rest of the paper focuses on comparing data from six global regions on the user profiles at the start of EAP counseling and also the extent of improvement from before to after use of counseling. The regions and sample sizes at the start of counseling were: Australia and New Zealand (n=4,460); Brazil and South America (n=2,109); Canada (n=1,217); China and East Asia (n=7,106); United Kingdom and Europe (n=3,178); United States of America (n=120,237). Also - historical commentary from WOS co-creator Dr. David Sharar.