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EAP Evidence: In-Person, Worksite and Online Delivery Options All Are Important to Supporting Workplace Mental Health
Date
2024-06Journal
Journal of Employee AssistancePublisher
Employee Assistance Professionals Association (EAPA)Type
Article
Metadata
Show full item recordSee at
https://eapassn.org/page/jeaAbstract
This cover story highlights the fourth installment in the EAP Evidence research series. It continues with a critical analysis of contemporary approaches to providing employee assistance services. New findings are featured from a 2023 survey study (n = 164 EA professionals in a global sample) conducted on the delivery modality options of human in-person, human via technology, and non-human computerized digital tools. Examples of core services within each area were rated for their importance to supporting employer goals concerning workplace mental health. All three kinds of services had a majority of professionals considering it important. Self-service digital tools for employees received the lowest ratings. However, people working at internal staff model EAPs placed more value on workplace service delivery than did people working for external vendor providers of EA services. Major review studies in the research literature are also described to provide context for interpreting the study results.Table of Contents
1 - New Research on Imposter EAPs 2 - Three Options for Delivering EAP Services 3 - Importance of Delivering EAP Services In-Person and Onsite at Workplace 4 - Importance of Delivering EAP Services Remotely via Technology 5 - Importance of Self-Service Technology Resources 6 - Summary and Implications for EAPs 7 - Methodology: EAP Industry Survey in 2023Description
Industry research survey study results are presented and interpreted for the employee assistance field.Citation
Attridge, M. (2024). EAP Evidence: In-person, worksite and online delivery options all are important to supporting workplace mental health. Journal of Employee Assistance, 54(2), 1, 6-13.Series/Report No.
EAP Evidence;4Sponsors
Attridge Consulting, Inc.Keyword
EAPMental Health Services
Mental Health Teletherapy
Occupational Health
Occupational Health Services
Distance Counseling
Employee assistance programs