Do Digital Wellbeing Platforms have Positive Outcomes and ROI?

Abstract

Digital wellbeing platforms are gaining popularity wordwide. They are inexpensive compared to traditional EAP services, but do they generate positive outcomes for the user and employer? We propose presenting the types of questions that should be asked by users of digital platforms (both when users initiate use and after issues are resolved). Answers to these questions were quantified to determine improvement, followed by a conversion of the improvement to an ROI to the employer.