AbstractPresentation on review applied research for EAP counseling and work/life services in areas of organizational support, health care claims, and workplace absenteeism and productivity (human capital). Case examples from Optum EAP research.
Table of Contents1. Literature review of EAP cost-benefit studies. 2. Value Triad conceptual model for ROI. 3. Human capital outcome metrics with data examples.
CitationAttridge, M. (2004, January). Making the business case for EAPs and Work/Life. Presented at meeting of the Upper Midwest Chapter of the Employee Assistance Professionals Association, Golden Valley, MN.
Employee assistance programs
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