Making the Business Case for EAPs and Work/Life: A Research Review and Workshop
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AbstractPlenary presentation and workshop for EAPA conference. Review of applied research on outcomes and ROI cost-savings for EAP counseling and for work/life benefits for employees.
Table of Contents1. Why EAP and Work/Life? 2. Defining the business value to customers. 3. Research on EAP business value. 4. Conceptual model for EAP business value (human capital, health care claims, organizational). 5. Measuring outcomes and value. 6. Assigning dollar values to outcomes. 7. Increasing Value. 8. Communicating value. Recommendations.
DescriptionPlenary address slides.
CitationAttridge, M., & Gornick, M. E. (2003, November). Making the business case for EAPs and Work/Life: A Research review and workshop. Plenary address at the annual conference of the Employee Assistance Professionals Association, New Orleans, LA.
Employee assistance programs