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AbstractThe presentation will show the results of an exploratory research study conducted through the EAP at Mayo Clinic to examine the relationship between its organizational assistance services and its traditional core technology services. The Mayo EAP has used TSI’s cutting-edge software, EAPISoft, for nearly two years, and data drawn from the software were used in the research study. Mark Hyde, Director of the EAP at Mayo Clinic in Rochester, MN, which serves 27,000 employees, stated: “We receive many requests for organizational assistance services and decided to study what type of impact these organizational activities might be having on the delivery of our client-focused services.” The presentation will provide a conceptual model for understanding the business value of organizational assistance services provided through an EAP. Learning objectives will include making participants aware of the wide variety of organizational assistance services that EAPs might provide; introducing them to a conceptual model and the existing research on organizational assistance services; helping them understand the research-based business value of organizational services; and showing them how to apply the conceptual model and research findings on organizational services to their own practices.
Table of Contents1. Business Case for Organizational Services. 2. Conceptual Model and Literature. 3. New Research on Organizational Services. 4. Mayo Clinic EAP Services. 5. Mayo Clinic Research Study. 6. Questions and Discussion.
DescriptionPresentation at the 15th Annual Institute of the Employee Assistance Society of North America (EASNA) San Antonio, TX, April 26, 2003.
CitationAttridge, M., Hyde, M., & Amaral, T. (2003, April 26). Making the business case for organizational assistance from EAPs. Paper presented at the annual institute of the Employee Assistance Society of North America, San Antonio, TX.
SponsorsOptum EAP. Mayo Clinic. EAP Technology Systems, Inc.
Employee assistance programs