How EAPs are turning to technology to support employee mental health

Abstract

As today's mental health crisis collides with the nation's current shortage of mental health providers, the result is an emotional perfect storm. Unfortunately, that storm's unstoppable winds are blowing their way through America's workforce, strengthening in intensity as they create new challenges. "We were already facing a growing shortage of mental health professionals before the pandemic," says Dr. John Herman, Medical Director of Mass General Brigham's Employee Assistance Program (EAP). "COVID only worsened the situation. The shortage continued, while the need for support increased significantly." Prior to the pandemic, top-tier EAPs had already been expanding their clinical provider networks and developing new ways to broaden access to mental health services. The stress, anxiety and depression created by COVID merely heightened their efforts. For many, that involved — and continues to involve — combining the human touch with new technology.